Patient Service Representative

6 days ago

Manila, National Capital Region, Philippines Staff4Me Full time ₱900,000 - ₱1,200,000 per year

We are looking for a compassionate and detail-oriented Patient Service Representative (Scheduler). This remote role focuses on guiding patients through sensitive and often highly personal care journeys, whether related to women's health, prenatal/postnatal care, or holistic treatment programs. You will handle appointment scheduling, insurance verification, patient education support, and accurate EHR documentation, ensuring patients feel heard, supported, and respected throughout their care experience.

Responsibilities:


• Warmly greet callers, ensuring comfort and privacy during sensitive discussions


• Schedule patient visits including prenatal/postnatal appointments, wellness exams, procedures, or program-based consultations


• Verify patient insurance coverage, including benefits for maternity care, women's health services, and/or functional medicine treatments


• Maintain accurate and up-to-date patient records in the EHR


• Coordinate with clinical staff regarding urgent or time-sensitive scheduling needs


• Assist patients with preparation for appointments (e.g., lab instructions, forms, educational materials)


• Support patient engagement through program reminders, follow-up calls, and portal communication

Work Schedule

Monday to Friday, 2pm-6pm EST

2+ years of experience in a medical office setting


• Knowledge of specialized scheduling needs for OB/GYN care (annual exams, prenatal visits, procedures, postpartum check-ups) or functional medicine programs (consultations, follow-ups, lab review sessions)


• Experience with electronic health records (Athena EHR )


• Excellent communication, empathy, and interpersonal skills


• Ability to manage sensitive conversations with professionalism and discretion

Skills


• Specialized knowledge in OB/GYN or functional medicine workflows


• Sensitivity to patient confidentiality and emotional needs


• Strong attention to detail in scheduling and documentation


• Insurance verification expertise, especially for maternity or wellness-focused benefits


• Ability to multitask and maintain professionalism in high-volume or emotionally charged situations

  • Patient Account Representative

    2 weeks ago

    Manila, National Capital Region, Philippines MicroSourcing Full time $40,000 - $80,000 per year

    Discover your 100% YOU with MicroSourcingPosition Title:Patient Account Representative II (Spanish Bilingual)Work setup:Onsite | NightshiftLocation:1880 Building, Eastwood, Libis, Quezon CityWhy join MicroSourcing?You'll have:Competitive Rewards : Enjoy above-market compensation, healthcare coverage on day one for you and at least one dependent, paid...

  • Patient Account Representative

    4 days ago

    Manila, National Capital Region, Philippines Virtual Rockstar Full time ₱300,000 - ₱600,000 per year

    This is a remote position.Virtual Rockstar is looking for two dedicated and professional Patient Account Representatives to join a growing healthcare organization that partners with multiple private practice clinics across several U.S. states. This role is focused on patient collections — managing outgoing and incoming calls, assisting patients in...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱150,000 - ₱250,000 per year

    Short Job Description – Customer Service Representative (Healthcare Account):Responsible for handling inbound and outbound calls from patients, providers, and insurance companies regarding healthcare services. Assists with inquiries related to medical claims, insurance coverage, billing, authorizations, and appointment scheduling. Ensures accurate...

  • Customer Service Representative

    2 days ago

    Manila, National Capital Region, Philippines Interloop Solutions and Consultancy Co Ltd Full time ₱40,000 - ₱60,000 per year

    About UsWe are a growing healthcare platform that connects patients and families with qualified caregivers, providing trusted and accessible home-based care solutions in Australia. As part of our launch team, we are seeking a Customer Service Representative who can manage both inbound/outbound calls, online chat, and email correspondence, while supporting...

  • WFH - Customer Service Representative

    4 days ago

    Manila, National Capital Region, Philippines Brunt Work Full time ₱420,000 - ₱444,000 per year

    OverviewJoin a growing healthcare practice as a Call Center Representative, where you'll serve as the first point of contact for potential and returning patients. This role combines communication, customer service, and lead management to help patients take the next step in their care journey.Job HighlightsMonthly Rate: Php 35,000-37,000Number of Paid Hours...

  • Patient Experience Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Manila Doctors Hospital (Manila Medical Services Inc.) Full time $40,000 - $60,000 per year

    Position: Patient Experience ManagerWe are seeking a highly motivated and service-driven Patient Experience Manager to lead and oversee the operations of our Patient Experience Department. This role is crucial in ensuring the delivery of a seamless, compassionate, and patient-centered experience across all hospital units.Key Responsibilities:Manage...

  • Patient Experience Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Manila Doctors Hospital Full time ₱1,500,000 - ₱2,500,000 per year

    Position: Patient Experience ManagerWe are seeking a highly motivated and service-drivenPatient Experience Managerto lead and oversee the operations of our Patient Experience Department. This role is crucial in ensuring the delivery of a seamless, compassionate, and patient-centered experience across all hospital units.Key Responsibilities:Manage day-to-day...

  • Patient Relations Specialist

    6 days ago

    Manila, National Capital Region, Philippines Amigas of Laguna Inc. Full time ₱300,000 - ₱600,000 per year

    VitalCheck Diagnostic, Inc. is seeking a Patient Relations Specialist to ensure seamless communication between our laboratory, patients, and healthcare providers. This key role requires exceptional interpersonal skills and a dedication to providing outstanding customer service. The ideal candidate will manage patient inquiries, resolve concerns and...

  • Patient Support Specialist

    1 week ago

    Manila, National Capital Region, Philippines Buddle Full time ₱900,000 - ₱1,200,000 per year

    About UsBuddle was founded to address the growing demand for reliable and efficient staffing solutions across diverse industries globally. Our mission is to seamlessly connect businesses with skilled professionals, fostering long-term partnerships that benefit both parties. At Buddle, we prioritise trust, value, and sustainability in every staffing solution...

  • Patient Success Specialist

    1 week ago

    Manila, National Capital Region, Philippines Sysgen RPO, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Position: Patient Success SpecialistWork Set Up: 100% WFHEmployment Status: Independent ContractorEquipment: To be provided by the clientAbout the client:The client is one of the leading mental healthcare companies in the USA, with over 2,800 employees, and was founded by and is still led by clinicians. Having just launched a new mission to be America's most...