Patient Customer Care Concierge

2 days ago

Bonifacio Global Metro Manila, Philippines Execo Group Inc. Full time ₱1,200,000 - ₱2,400,000 per year

Are you ready to become fluent in the two most important languages of the future: exceptional human care and artificial intelligence? We're looking for a seasoned customer experience leader in the Philippines to step into a role that's less about following scripts and more about shaping the future of patient journeys. This isn't just a job; it's your launchpad into the world of AI operations, where your empathy and expertise will directly enhance a cutting-edge tech stack.

Summary of Role

As our Patient Customer Care Concierge, you will be the human heart of our AI-driven patient engagement system. Based remotely in the Philippines, you'll partner closely with our US-based teams to create a seamless, world-class experience for patients exploring their healthcare options. You are the mission control specialist who ensures our technology works with a human touch, orchestrating everything from initial contact to complex travel logistics, making a life-changing process feel effortless for our patients.

Your Impact & What You'll Do

This is a role defined by tangible impact. You won't just be managing a process; you'll be actively improving it. You will:

  • Pioneer the Future of Patient Engagement. You'll command our AI-driven lead nurturing system, acting as the crucial human-in-the-loop. Your role is to ensure every potential patient receives prompt, personalized, and empathetic follow-up, transforming automated outreach into confirmed consultations.
  • Deliver a World-Class Concierge Experience. You will mastermind the logistics of the patient journey. This includes flawlessly coordinating schedules between patients and US-based doctors' offices and arranging all travel and accommodation details—from flights to hotels—to provide a true white-glove service.
  • Become a Strategic Global Partner. You'll serve as the operational backbone for our US concierge team. By troubleshooting our tech stack and providing insightful administrative support, you'll empower them to focus on what they do best, ensuring our entire global operation runs with precision and care.

Why You'll Thrive at Execo

We're building a team of innovators, and this role is designed for someone who is ready to accelerate their career. You're the perfect fit if:

  • You're a Natural Leader and Problem-Solver. With at least 4 years of supervisory experience in customer service, you handle complex situations with grace and authority. You don't just solve problems; you anticipate them.
  • You Want to Become "AI Bilingual." You're naturally curious about technology and excited by the chance to master an innovative AI toolkit. You see this as an opportunity to add a powerful new skill to your resume—fluency in AI operations.
  • You Lead with Empathy. You understand that behind every email, call, and appointment is a person seeking support. Your communication is built on a foundation of genuine care and professionalism.
  • Excellence is in Your DNA. You are highly reliable and obsessed with the details because you know they create a seamless and trustworthy experience.
  • You Thrive on Global Collaboration. You are energized by working with a fast-paced, international team and are ready to align with US business hours to create maximum impact and synergy.

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