Global Operations Manager

Vividly is the leading modern trade promotion management (TPM) solution built by and for the consumer packaged goods industry. From campaign creation to deductions management and promotion measurement, we help brands manage every element of trade spend. With our easy-to-use platform and industry-leading experience, we pride ourselves on our ability to bring businesses to the next level. Not familiar with trade promotion spend? That’s OK. It’s an $8 trillion dollar problem that is ripe for disruption by an innovative SaaS startup. In order to grow, consumer packaged goods (CPG) brands spend 20% of their topline revenue to get into retailers and promote their products within those retailers. The problem is that today 70% of those promotions are not ROI positive. This is because ROI is hard to track. The industry operates on emails, pdfs, and xls spreadsheets. At Vividly, we’re solving this massive problem with exciting tactics including AI, Machine Learning, and Fintech and adding value to everyone in the chain. Some of our customers include brands you may use and love - Liquid Death, Amy’s, and Laird Superfoods. Role Overview As the Operations Manager for Vividly’s Philippines-based team, you’ll play a key role in driving team performance, operational efficiency, and service excellence. You’ll partner closely with our US-based leadership to ensure our global operations run smoothly and that teams are set up to deliver quality results at scale. This role combines hands-on operations management with a deep understanding of Vividly’s platform and workflows. You’ll be responsible for learning the software in detail, becoming a go-to resource for your team, and leading onboarding and training so everyone can use it effectively. The key responsibilities & impact this role will have: Leadership & Operations Oversee day-to-day operations for the Managed Accounting Services team, ensuring targets and service levels are met. Partner with Accounting Services Leads to coach, mentor, and support high-performing team members. Lead hiring and onboarding for new team members in partnership with the People & Talent team. Conduct regular performance evaluations and provide actionable feedback that drives growth and engagement. Monitor team metrics and deliver clear, data-informed updates to leadership. Process & Performance Evaluate and refine workflows to improve efficiency, accuracy, and scalability. Track and analyze productivity, identifying bottlenecks and implementing solutions. Support dispute management processes, ensuring deadlines and quality standards are met. Step in to manage smaller accounts or complex client issues as needed. Oversee budget tracking, financial reporting, and alignment with business goals. Vividly Platform Expertise & Training Become a subject matter expert in Vividly’s software and tools, staying current on new product features and updates. Improve and provide training for new hires and existing team members on how to use Vividly effectively in daily workflows. Partner with US-based teams to document best practices and create process guides that help standardize usage and performance. Identify opportunities to improve how the team uses the platform to enhance accuracy, efficiency, and client satisfaction. You will be successful with: Experience 2 - 5 years of leadership experience in operations, team management, or business process improvement. Proven success training and managing cross-functional teams in fast-paced environments. Strong understanding of trade promotion management, deduction management, and CPG industry workflows. Experience using or managing SaaS tools; TPM software experience is a strong plus. Solid analytical skills for monitoring performance and managing budgets. Strong written and verbal communication skills, with experience working across global time zones. Soft Skills Leadership: Builds trust, drives accountability, and develops people. Communication: Connects clearly across teams and time zones. Problem Solving: Tackles challenges proactively with sound judgment. Adaptability: Stays steady and focused in changing environments. Emotional Intelligence: Promotes a supportive, inclusive team culture. Culture Add Collaborative: Works with transparency and trust. Results-Driven: Focused on outcomes, not just effort. Continuous Improvement: Always looking for ways to do things better. Customer-Focused: Invested in client success and satisfaction. Integrity: Acts with honesty and accountability in all interactions. Why Choose Vividly? We are committed to succeeding as a fully remote team, empowering you with the flexibility to thrive, no commute required. Every Vividly team member receives a stipend upon hire to help create a comfortable, productive home office. Vividly days off & flexible PTO For most USA holidays that fall on a Monday or Friday, we turn it into a 4 day weekend Vividly also offers Flexible Time Off and we really mean it to help prevent burn out and fuel creativity. Weekly $10 USD Weekly Meal Stipend - For every meal you purchase using your Sharebite stipend, they donate a meal Monthly $10 USD Weekly Wellness Reimbursement - physical wellness, mental wellness, learning & development - we’ve got you One time $200 USD Remote Work Stipend - Purchase items for your remote workspace Commitment to our values - The Vividly Code Kind Ambition: We are ambitious but our desire to succeed does not mean unkind or unethical behavior. We push boundaries, deny norms and experiment. We do that with kindness. We are empathetic to the struggles and challenges other functions face. Keep it Real: We do not have time for games or politics. We are honest, transparent, and authentic. We celebrate our differences and our similarities with equal enthusiasm. Customer Love: The customer is at the heart of every decision - we love our customers. Everything starts and ends with them. We actively listen and anticipate their needs. We are trusted advisors. That sometimes requires tough love. Own It: We take responsibility for our work, our successes, and our failures. When we see something that needs to be done, we do it. If we can’t do it, we own finding somebody that can. Ownership helps us grow - be receptive if the right owner is you Urgency Wins: We work with purpose and speed. We know that shorter time to value makes our customers more successful. We constantly wonder how we can do it faster. We fix things that are slowing us down, while still maintaining excellence. We know that the vast majority of decisions are reversible - we make them quickly. Pull Together: We reach our goals faster when pulling in the same direction. We actively seek alignment - but not necessarily consensus. Siloed thinking is unwelcome and drives defensiveness and unhelpful friction. When things go wrong, we pull together to fix them. Please note: Vividly will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time during the onboarding process. Vividly will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for: Contact initiated via unsolicited text message or cold call. Vividly does not follow up with candidates through instant messaging applications. Our Talent Acquisition team only corresponds from email addresses with the domain ‘@govividly.com’. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer. While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Vividly’s Careers page, or our official LinkedIn Company Page The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Vividly is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators. #J-18808-Ljbffr