Operation Manager

2 days ago

Mandaue City, Central Visayas, Philippines Access Care Proactive Health Full time ₱96,000 - ₱600,000 per year

Operations Manager – Access Care (Mandaue Office | Night Shift)

Location: Mandaue City, Cebu, Philippines

Schedule: Monday to Friday, 8 PM – 5 AM (PH Time)

Employment Type: Full-Time, Onsite

About Access Care

Access Care is a global healthcare management and outsourcing company with over 20 years of combined experience across the U.S., Ireland, the UK, and the Philippines.

We specialize in providing operational support for healthcare practices — including patient coordination, eligibility verification, billing, claims management, and virtual administration — helping our clients deliver seamless and preventive healthcare services worldwide.

Role Overview

The Operations Manager will oversee the day-to-day performance and productivity of Access Care's Philippine operations, ensuring smooth delivery of services to our global clients.

This role requires a proactive, detail-oriented leader who can manage teams, optimize workflows, enforce compliance, and support process improvements aligned with company goals.

Key Responsibilities

  • Lead, supervise, and mentor PH operations teams (claims, eligibility, scheduling, admin support, and client success).
  • Ensure alignment of daily operations with company objectives, KPIs, and service level agreements.
  • Monitor performance reports and collaborate with leadership to identify gaps and improvement opportunities.
  • Implement and track operational SOPs and quality standards across all departments.
  • Coordinate closely with HR, Finance, and Client Success to ensure smooth project execution and staffing alignment.
  • Manage daily workflow, task assignments, and performance evaluations.
  • Ensure compliance with HIPAA, data privacy, and company protocols.
  • Oversee onboarding and training for new hires within operations.
  • Support U.S. and international leadership in planning and executing new client projects.
  • Prepare and present weekly/monthly operational reports and performance dashboards.

Qualifications

  • Bachelor's degree in Business Administration, Management, or related field.
  • Minimum 4–6 years of experience in operations or process management (preferably in healthcare, BPO, or shared services).
  • Proven experience leading teams in a night shift / U.S. account setting.
  • Strong leadership, analytical, and problem-solving skills.
  • Excellent communication and organizational ability.
  • Proficient with MS Office 365, CRM platforms, and cloud-based tools.
  • Must be willing to work onsite in Mandaue City, Cebu (8 PM – 5 AM PH Time).

Preferred Skills

  • Experience in U.S. healthcare operations, claims management, or eligibility processing.
  • Skilled in creating performance metrics and process improvement strategies.
  • Strong understanding of compliance and client management.

Job Types: Full-time, Permanent

Pay: Php25, Php40,000.00 per month

Benefits:

  • Opportunities for promotion
  • Paid training

Work Location: In person

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