Customer Care Professional, Hybrid
3 weeks ago
Overview
In this role you will be responsible for overseeing and addressing all customers' needs by providing accurate, professional pre and post-sale service, ensuring customer satisfaction and customer's best use of CommPeak's platform and products.
Responsibilities- Provide exceptional customer service to our large base of customers
- Resolve queries and manage customers' requests through e-mail, chat, or phone calls within an agreed acceptable timeframe
- Manage and take ownership of the resolution process for all customer-related issues, including following up to ensure the timeliness of the resolution
- Communicate with third-party vendors to coordinate customer requirements and ensure proper and timely delivery of services
- Work in collaboration and provide additional support to other teams within the organization as needed
- Maintain up-to-date knowledge and assimilate quickly to new products and services, processes, programs, regulations, etc.
- Contribute to maintaining accurate and up-to-date inventories, databases, and knowledgebase
- Escalate issues or concerns to the relevant person/department as needed in a timely and accurate manner
- With at least 2 years of working experience in customer service or related field
- Excellent communication skills (both written and oral)
- Client-focused, detail-oriented, fast learner, and possesses good influencing skills
- Able to multitask and handle stressful situations appropriately and professionally
- Able to work independently with minimal supervision and follow up on outstanding tasks closely
- A strong sense of ownership, responsibility, and accountability
- Comfortable liaising with people across all levels and all departments
- Great career growth opportunity to develop within the Company
- Learning culture - We invest greatly in learning and developing professional and personal skills
- Working in a truly international team on truly international and multi-regional projects
- Private health insurance
- Hybrid work set-up
- Internet allowance during Work From Home
- cpjobs
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
Full-time
Additional Details- Work Location: In person
- Ability to commute/relocate: Pasig: Reliably commute or planning to relocate before starting work (Required)
- Are you amenable to a full onsite setup during training (1-2 months)?
- Are you amenable to a hybrid work setup after training?
- What is your notice period?
- How much is your expected monthly salary?
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