Customer Care Professional

2 weeks ago

Manila, National Capital Region, Philippines CommPeak Limited Full time ₱150,000 - ₱250,000 per year

In this role you will be responsible for overseeing and addressing all customers' needs by providing accurate, professional pre and post-sale service, ensuring customer satisfaction and customer's best use of CommPeak's platform and products.

  • Provide exceptional customer service to our large base of customers
  • Responsible to resolve queries and manage customers' requests through e-mail, chat or phone call within agreed acceptable timeframe
  • Manage and take ownership of the resolution process for all customer related issues including following up to ensure timeliness of resolution
  • Communicate with third party vendors to coordinate customer requirements and ensure proper and timely delivery of services
  • Work in collaboration and provide additional support to other teams within the organization as needed
  • Maintain up to date knowledge and assimilate quickly to new products and services, processes, programs, regulations, etc.
  • Contribute in maintaining accurate and up-to-date inventories, databases, and knowledgebase
  • Escalate issues or concerns to relevant person/department as needed in a timely and accurate manner

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