Temporary Customer Care Specialist

Overview Seasonal Customer Care Specialist (Crescendo Academy) Hybrid, Cubao and Taguig City. Temporary contract from October 16 to November 30, 2025 (45 days). Training and work schedules to be determined. Role Details Type of Support: Omnichannel (Email, chat, phone, social media, tickets, etc.) Contract Duration: Temporary, October 16 – November 30, 2025 (45 days) Training Schedule: To be determined Work Schedule: To be determined Work Type and Location: Hybrid, Cubao and Taguig City Expected Start Date: October 16, 2025 About Crescendo Crescendo represents growth, momentum, and transformation. By combining PartnerHero’s outsourcing expertise with Crescendo’s AI-powered customer experience and operations, we offer Augmented AI — a blend of agentic AI and human expertise for scalable, 24/7 support in multiple languages. About the Role Crescendo Academy is your gateway to launching or growing a career in customer experience and AI-powered support. As a Crescendo Academy (Customer Support Specialist Level II), you’ll join a two-week paid training program to build in-demand skills for global companies, including digital tools and AI platforms and delivering clear communication across chat, email, and voice. The program is open to recent graduates, career changers, and anyone ready to grow in a fast-paced, tech-driven environment. By graduation, you will have skills tied to potential placement with Crescendo’s global partners. You will gain hands-on practice with AI tools, mentorship from experienced facilitators, and a clear path into roles with growth potential. What You’ll Do Participate in blended learning: live Zoom sessions, WorkRamp e-learning, group facilitation, and practice activities. Engage in modules including: Customer Communication (voice, chat, email foundations); AI Tools Training (Google Gemini prompts, Co-Pilot/Agent Assist); Customer Experience Essentials (asking the right questions, de-escalation, quality metrics); Productivity Tools (Google Calendar, Gmail optimization, Slack, Google Docs/Slides); Knowledge Management & Flex Pod Model (AI-augmented support). Complete assessments, role plays, and a final challenge activity. Complete hands-on simulations in chat, email, and voice support scenarios. Receive coaching and feedback from facilitators to ensure mastery. Graduate into placement opportunities with Crescendo’s partners. What We Expect From You Strong English communication skills (written and verbal). Basic digital literacy (typing, navigating online tools, using productivity apps). Adaptability to learn new systems and workflows. Active listening and problem-solving ability. Professionalism and collaboration in team-based learning. Growth mindset, eager to learn, practice, and improve. Previous BPO, CX, or customer service experience is a plus, but not required. Open to fresh graduates, career changers, and individuals re-entering the workforce. What You’ll Get In Return Hands-on experience with next-generation AI and CX tools A fast track into Crescendo partner teams supporting global brands. Mentorship and feedback from expert facilitators. Access to continuous growth opportunities after placement. Hybrid working arrangements Competitive Base Salary 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development Culture and Diversity Crescendo is an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and provide equal employment opportunities regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to inclusion and will make reasonable accommodations for qualified individuals with disabilities in our job application process. For accommodations, contact Privacy Crescendo is committed to protecting your privacy. By submitting your data for a job application, you consent to processing and storage for recruitment purposes. For more, visit the Privacy Center. #J-18808-Ljbffr