Freelance Peer Reviewer

Patient Care Navigator

Taguig, National Capital Region ₱ - ₱ Y St. Luke's Medical Center

Posted 1 day ago

Job Description

Duties and Responsibilities:

• Assist patients in accessing care and navigating hospital services. Assess barriers to care and engage patients and families in creating potential solutions to hospital-related challenges.
• Guide the patient through the health care system and work to overcome obstacles that prevent the patient from receiving the care and treatment they require.
• Identify appropriate and credible resources responsive to patient needs (clinical or non-clinical).
• Educate patients and families on the multidisciplinary nature of care, the roles of team members, and what to expect from the health care system. Refer to clinical staff to answer questions about clinical information, treatment choices, and potential outcomes.
• Empower patients to communicate their preferences and priorities for treatment to their health care team; facilitate shared decision making.
• Reduce barriers by directing patients to sources of emotional, financial, administrative, or cultural support.
• Encourage patients to communicate their preferences and priorities for treatment to their health care team.
• Collaborate with different groups, health care teams, and resource providers.
• Build professional relationships with the health care team and understand each member’s role to facilitate patient care.
• Maintain high standards of confidentiality for patient information.
• Follow up with patients to support adherence to the treatment plan through non-clinical barrier assessment and referrals, in collaboration with the clinical team. Contribute to patient navigation program development, implementation, and evaluation.
• Help patients optimize time with their doctors and treatment team (prioritize questions, clarify information).
• Encourage active communication between patients/families and health care providers to optimize outcomes.

Minimum Qualifications:

• Graduate of a Bachelor's Degree in customer service related fields (e.g., BS Hotel, Restaurant and Management, etc.).
• Experience in customer service with excellent customer service skills.
• Active listening and attention to detail.
• Computer literate in Windows-based applications.
• Basic understanding of medical terminologies, hospital operations, and payment processing is an advantage.
• Willing to work in shifting schedule on-site in Bonifacio Global City, Taguig.

Patient Care Administrator

Posted 1 day ago

Job Description

You will have experience in data processing/entry/analysis and handling large data volumes. You will work as part of InHealth, focusing on healthcare processes and patient support.

Responsibilities:

• Experience in data processing/entry/analysis; work with large data volumes.
• Experience with Microsoft Excel and multiple systems; maintain patient data and records.
• Support communication with patients and internal teams; ensure data accuracy and confidentiality.

Qualifications:

• Bachelor’s degree; fresh graduates welcome; 1 year BPO or customer service experience preferred.
• Willing to work onsite in Ortigas Center, Pasig; shift work.
• Proficient in Microsoft Office; strong communication skills.

Patient Care Specialist

Posted 1 day ago

Job Description

WHO WE ARE: Asiatel Outsourcing provides EOR solutions, remote staffing, and healthcare support. We are expanding our Healthcare Team for our Local Tagalog HMO Account.

Qualifications:

• Must be a graduate of a four-year medical-allied course; fresh graduates welcome.
• Familiar with medical terminology; BPO healthcare/HMO experience is a plus.
• Proficient in Tagalog and English; onsite in Ortigas Center, Pasig.

Key Responsibilities:

• Assist members via calls and emails regarding HMO benefits, coverage, and approvals.
• Process requests with accurate documentation; coordinate with hospitals/providers.
• Maintain professionalism in both Tagalog and English; support process improvements.

Patient Care Coordinator

Posted 1 day ago

Job Description

Overview: Coordinate patients as the main contact from production start; manage appointments and communications; perform receptionist duties and handle patient records.

Responsibilities:

• Coordinate appointments, verify vaccination status, arrange transportation, and communicate with departments.
• Monitor patient concerns, provide solutions, and support customer success goals (retention, revenue growth).
• Maintain patient records, answer inquiries, and escalate issues as needed.

Minimum Qualifications:

• Knowledge of Google Workspace; 1–2 years in customer service or related roles preferred.
• Willing to work onsite in Makati; shifting schedule acceptable.

Patient Care Specialist (MedGrocer/Global)

Posted today

Job Description

MedGrocer provides digital wellness, telehealth, and on-site medical staff; you will support patient care coordination, health benefits explanations, and case management.

Key Responsibilities:

• Make outbound calls to follow up on medical needs and explain health benefits.
• Coordinate with teams to accommodate patient requests; input data and maintain records.

Minimum Qualifications:

• Google Workspace proficiency; 1–2 years customer service or related experience; on-site in Makati.
• Open to shifting and night shifts; strong communication in English; BPO experience preferred.

Location and Other Details

Multiple locations including Taguig, Makati, Pasig; various salary ranges and postings noted above.

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