Healthcare Customer Service Representative

3 weeks ago

Oriental Mindoro Philippines Buscojobs Full time

Job Title

Healthcare Customer Service Representative

Location: Maasin, Iloilo

Salary: ₱ - ₱

Posted: today

Job Description

Prince Retail Group of Companies (PRINCE HYPERMART) is a one–stop shop offering Grocery/Supermarket, General Merchandise, and Department Stores items with various customer services. The company aims to provide affordable, quality merchandise and personalized customer service across communities they serve.

Qualifications & experience
  • Bachelor\'s Degree in Business Administration, Marketing or any related course
  • At least 6 months relevant work experience
Tasks & responsibilities
  • Assist customer concerns and queries, and ensure resolution while maintaining a professional customer approach.
  • Maintain store ambience through appropriate store music, jingle, and communications from Head Office.
  • Answer external and internal calls and relay communications as needed.
  • Offer competitive salary and benefits package.
  • HMO coverage upon regularization; Life and Health Insurance upon onboarding.
  • Annual leave credits with paid time-off for birthdays, bereavement, emergency or health-related cases.
  • Store discounts for employees across our nationwide stores.
Job Responsibilities (Advisor I, Customer Service)
  • Interface with customers via inbound/outbound calls or internet, providing customer service support and resolving routine problems related to products or services.
  • Ensure service delivered meets contractual KPIs.
  • Clarify customer requirements; probe, and use resources to provide resolution.
  • Listen, demonstrate empathy, and build rapport with customers.
  • Greet customers courteously and professionally.
  • Maintain basic knowledge of client products and services.
  • Prepare complete and accurate work, including appropriate account notations.
  • Participate in activities to improve customer satisfaction and business performance.
  • Offer additional products and/or services; track and document information in call tracking databases.
  • Respond to inquiries by referring to published materials or more senior staff.
Candidate Profile
  • High school diploma; 3–6 months of relevant experience preferred.
  • Courteous with strong customer service orientation.
  • Strong computer navigation skills; proficient PC knowledge.
  • Effective written and verbal communication.
  • Dependable with strong attention to detail.
  • Multitasking ability; flexible and adaptable to changes.
  • Ability to work in a fast-paced environment and as part of a team or independently.
  • Patience in all customer contact situations; maintains a pleasant and professional tone.
  • Ability to rotate shifts as needed; location/program requirements may vary.

Disclaimer: The above statements describe the general nature and level of work, not an exhaustive list of responsibilities, duties, and skills.

Concentrix is an equal opportunity employer. Qualified applicants are evaluated without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.

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