BPO CX Supervisor

Position Purpose: The CX Supervisor is responsible for supervising activities of CX Analysts in various areas of transaction quality which includes call monitoring and call auditing. Ensuring that quality metrics are met and analytics are provided in partnership with the Operations team. Essential Functions and Responsibilities: Supervises,...

Position Purpose: The CX Supervisor is responsible for supervising activities of CX Analysts in various areas of transaction quality which includes call monitoring and call auditing. Ensuring that quality metrics are met and analytics are provided in partnership with the Operations team. Essential Functions and Responsibilities: Supervises, selects,...

ResponsibilitiesA Supervisor’s main goal is to manage a team of employees by providing constant feedback and communicating the company’s goals. Some of their primary day-to-day responsibilities include:Managing the workflow of their employees, creating team schedules and delegating tasks- Assessing the work performance of their employees and identifying...

Responsibilities A Supervisor’s main goal is to manage a team of employees by providing constant feedback and communicating the company’s goals. Some of their primary day-to-day responsibilities include: Managing the workflow of their employees, creating team schedules and delegating tasks - Assessing the work performance of their employees and...

Responsibilities A Supervisor’s main goal is to manage a team of employees by providing constant feedback and communicating the company’s goals. Some of their primary day-to-day responsibilities include: Managing the workflow of their employees, creating team schedules and delegating tasks - Assessing the work performance of their employees and...

Key skillsGreen belt certificationInsuranceProject Management CompetencyMarket ResearchJob Title: Digital Transformation ConsultantWork location: Iloilo CityWork set up: Onsite and open for relocationWork shift: Shifting/ Night shiftSalary: up to 195KJob Description:• Identification of opportunities followed with project execution to meet the agreed...

Key skills Green belt certification Insurance Project Management Competency Market Research Job Title: Digital Transformation Consultant Work location: Iloilo City Work set up: Onsite and open for relocation Work shift: Shifting/ Night shift Salary: up to 195K Job Description: • Identification of opportunities followed with project execution to meet the...

Qualifications:- Bachelors degree of any course- At least 2 to 3 years of experience as a Quality Analyst Supervisor- Must have experience in scrubbing and deep dive analysis for CSAT/DSAT- CSAT/NPS Management experience- Knowledge/Exposure as a Training- Blended account experience- Must have experience in Sales Account- Amenable to work on-site in Pasig and...

Key skills Green belt certification Insurance Project Management Competency Market Research Job Title: Digital Transformation Consultant Work location: Iloilo City Work set up: Onsite and open for relocation Work shift: Shifting/ Night shift Salary: up to 195K Job Description: • Identification of opportunities followed with project execution to meet the...

Company Profile: An IT BPO company the offer Consultancy, IT and BPO services for various industriesPosition: SAP Consultant Work Location: Mandaluyong | Taguig | Quezon City Work Schedule: ShiftingWork Set Up: HybridSalary: Php 80,000-120,000Job Responsibilities:•Responsible for provide business, functional, and technical support for SAP Sales and...

Company Profile: An IT BPO company the offer Consultancy, IT and BPO services for various industries Position: SAP Consultant Work Location: Mandaluyong | Taguig | Quezon City Work Schedule: Shifting Work Set Up: Hybrid Salary: Php 80,000-120,000 Job Responsibilities: • Responsible for provide business, functional, and technical support for SAP Sales...

Responsibilities:A Supervisor’s main goal is to manage a team of employees by providing constant feedback and communicating the company’s goals. Some of their primary day-to-day responsibilities include:- Managing the workflow of their employees, creating team schedules and delegating tasks- Assessing the work performance of their employees and...

Company Profile: An IT BPO company the offer Consultancy, IT and BPO services for various industries Position: SAP Consultant Work Location: Mandaluyong | Taguig | Quezon City Work Schedule: Shifting Work Set Up: Hybrid Salary: Php 80,000-120,000 Job Responsibilities: • Responsible for provide business, functional, and technical support for SAP Sales...

***College Graduate (Non-Negotiable)***At least 2 years Senior Operations Manager under a BPO Voice International Account***Experience in handling a team headcount of at least 300+ FTEsPreferably with Six Sigma CertificationPrimary Responsibilities100% VOICE ACCOUNT• Manage and be accountable for professional employees and/or supervisors• Coordinate and...

Job Highlights:ONE DAY PROCESSING Plus P300 eGC WHEN YOU APPLY ONSITE*! P20,000 New Hire Performance Bonus*! Up to P500 in electronic gift cards for application milestonesHMO & Life Insurance from Day 1Employee Assistance Programs and Counselling & Consultations, along with Bereavement leaves and Assistance to help support our employeesAnd so much more to...

***College Graduate (Non-Negotiable) ***At least 2 years Senior Operations Manager under a BPO Voice International Account ***Experience in handling a team headcount of at least 300+ FTEs Preferably with Six Sigma Certification Primary Responsibilities 100% VOICE ACCOUNT • Manage and be accountable for professional employees and/or supervisors •...

Job SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced learningResponsibilitiesTo train, support and mentor associates on required skills per client requestTo assist the Training Supervisor with tasks and responsibilities related to...

***College Graduate (Non-Negotiable) ***At least 2 years Senior Operations Manager under a BPO Voice International Account ***Experience in handling a team headcount of at least 300+ FTEs Preferably with Six Sigma Certification Primary Responsibilities 100% VOICE ACCOUNT • Manage and be accountable for professional employees and/or supervisors •...

Job Highlights: ONE DAY PROCESSING Plus P300 eGC WHEN YOU APPLY ONSITE*! P20,000 New Hire Performance Bonus*! Up to P500 in electronic gift cards for application milestones HMO & Life Insurance from Day 1 Employee Assistance Programs and Counselling & Consultations, along with Bereavement leaves and Assistance to help support our employees And so...

Position Purpose: The Sourcing Supervisor is responsible to present the career opportunities, ensuring fulfillment of recruitment ramps, sourcing candidates through various hiring channels, can create plans or strategies to ensure hiring channels will meet the goals. Ability to conceptualize events and activities that will spark the interest of job...