Email and Chat Support Associate

6 days ago

Cebu City, Philippines J-K Network Services Full time

COMPANY PROFILE: A global company leading in providing integrated platforms and smart technology. The company offers instant access to accurate digital tools and product support. They are known for providing AI products for pioneer and thriving businesses.

Position: Email and Chat Support Associate (Hybrid Set Up)
Company Industry: IT Company
Work Location: IT Park, Cebu City
Postal Code: 6000
Salary: Php22,000-Php28,000 + Incentives (Up to Php23,000)
Work Schedule: Monday-Friday (5:00 pm – 1:00pm)
Work Set Up: Hybrid Set Up after 6 months of work onsite

BENEFITS:
✨Government Mandated Benefits
✨HMO
✨Vacation Leave
✨Sick Leave
✨13th Month Pay
✨ Incentives (Up to Php23,000)

JOB REQUIREMENTS:
✨ Open to undergraduates and individuals with a high school diploma or equivalent education
✨ At least 2–3 years of customer service experience in a BPO setting is an advantage
✨ Willing to work fully onsite at IT Park, Cebu
✨ Amenable to attend onsite interviews
✨ Can start immediately

JOB RESPONSIBILITIES:
✨ Handle inbound and outbound customer interactions via chat and email in a timely and professional manner.
✨ Provide accurate, empathetic, and efficient responses to customer inquiries.
✨ Identify customer needs and deliver effective solutions to ensure satisfaction.
✨ Collaborate with internal teams to resolve issues and escalate complex cases as needed.
✨ Support the onboarding, training, and mentoring of new team members.
✨ Stay current with company products, services, policies, and procedures.
✨ Proactively recommend and upsell relevant products or services to enhance the customer experience and contribute to business growth.
✨ Perform other duties as assigned by the immediate supervisor.

RECRUITMENT PROCESS: (ONLINE/FACE TO FACE)
✨Initial Interview (Online)
✨Assessment (Face to Face)
✨Final Interview (Face to Face)
✨Job Offer

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