Email and Chat Support Associate

2 weeks ago

Cebu City, Philippines J-K Network Services Full time

COMPANY PROFILE: A global company leading in providing integrated platforms and smart technology. The company offers instant access to accurate digital tools and product support. They are known for providing AI products for pioneer and thriving businesses.

Position: Email and Chat Support Associate (Hybrid Set Up)
Company Industry: IT Company
Work Location: IT Park, Cebu City
Postal Code: 6000
Salary: Php22,000-Php28,000 + Incentives (Up to Php23,000)
Work Schedule: Monday-Friday (5:00 pm – 1:00pm)
Work Set Up: Hybrid Set Up after 6 months of work onsite

BENEFITS:
✨Government Mandated Benefits
✨HMO
✨Vacation Leave
✨Sick Leave
✨13th Month Pay
✨ Incentives (Up to Php23,000)

JOB REQUIREMENTS:
✨ Open to undergraduates and individuals with a high school diploma or equivalent education
✨ At least 2–3 years of customer service experience in a BPO setting is an advantage
✨ Willing to work fully onsite at IT Park, Cebu
✨ Amenable to attend onsite interviews
✨ Can start immediately

JOB RESPONSIBILITIES:
✨ Handle inbound and outbound customer interactions via chat and email in a timely and professional manner.
✨ Provide accurate, empathetic, and efficient responses to customer inquiries.
✨ Identify customer needs and deliver effective solutions to ensure satisfaction.
✨ Collaborate with internal teams to resolve issues and escalate complex cases as needed.
✨ Support the onboarding, training, and mentoring of new team members.
✨ Stay current with company products, services, policies, and procedures.
✨ Proactively recommend and upsell relevant products or services to enhance the customer experience and contribute to business growth.
✨ Perform other duties as assigned by the immediate supervisor.

RECRUITMENT PROCESS: (ONLINE/FACE TO FACE)
✨Initial Interview (Online)
✨Assessment (Face to Face)
✨Final Interview (Face to Face)
✨Job Offer

  • Chat and Email Support

    2 weeks ago

    Cebu City, Philippines JKILC Full time

    COMPANY PROFILE: Founded in 1999, this business process outsourcing company offers services in all facets of business solutions, CRM, and supply chain management. Position: Chat and Email Support Company Industry: BPO/IT Company Work Location: Cebu IT Park Work Schedule: Weekends Off (Start of shift is 5PM) Salary: Negotiable depending on years of working...

  • Chat and Email Support

    5 days ago

    Liloan, Cebu, Philippines TASK AGENCIES INC Full time ₱150,000 - ₱250,000 per year

    About the role We are seeking a talented Chat and Email Support professional to join our dynamic team at TASK AGENCIES INC'. As a Chat and Email Support agent, you will be responsible for providing exceptional customer service and technical support to our diverse client base. This is a full-time role based in Liloan Cebu.What you'll be doingRespond to...

  • Chat and Email Support

    2 weeks ago

    Cebu City, Central Visayas, Philippines JK Network Services Full time

    COMPANY PROFILE: Founded in 1999, this business process outsourcing company offers services in all facets of business solutions, CRM, and supply chain management.Position: Chat and Email SupportCompany Industry: BPO/IT CompanyWork Location: Cebu IT ParkWork Schedule: Weekends Off (Start of shift is 5PM)Salary: Negotiable depending on years of working...

  • Chat & Email Support Representative

    7 days ago

    Cebu City, Central Visayas, Philippines Clu Forwarding Full time ₱900,000 - ₱1,200,000 per year

    About the roleClu Forwarding is seeking a highly motivated and customer-focused Chat & Email Support Representative to join our dynamic team based in Cebu City, Cebu. This full-time position is responsible for providing exceptional customer service through real-time chat and email interactions, ensuring our clients receive timely and accurate support.What...

  • Chat and Email Support | FRESH GRADUATES

    2 weeks ago

    Cebu City, Philippines ARAM ENTERPRISES INC Full time

    About the role Are you a fresh graduate looking for an exciting opportunity to kickstart your customer service career? ARAM ENTERPRISES INC' is seeking a talented Chat and Email Support Specialist to join our dynamic team in Cebu City, Cebu. In this full-time role, you will be responsible for providing exceptional customer service and support through our...

  • Email and Chat Support Representative

    4 days ago

    Cebu City, Central Visayas, Philippines HGS Offshore Staffing Solutions Full time ₱150,000 - ₱250,000 per year

    Day Shift | Onsite – Cebu OfficeResponsibilities:Deliver excellent customer service and ensure satisfactionMaintain accurate customer recordsProcess and track orders to ensure on-time deliveryCommunicate order status, pricing, and transportation detailsProvide order confirmations, lead times, and pricingCoordinate with operations, marketing, and buying...

  • Chat and Email Support

    2 days ago

    Cebu City, Central Visayas, Philippines E-WORLD STAFFING SERVICES Full time ₱150,000 - ₱250,000 per year

    What you'll be doingResponding to customer inquiries and resolving their issues in a timely and empathetic manner via chat and emailMaintaining a positive and professional demeanour when interacting with customersAccurately documenting customer interactions and following up on open casesIdentifying opportunities to improve customer experience and suggest...

  • Chat Support Trainee

    2 weeks ago

    Cebu City, Central Visayas, Philippines We Management OPC Full time ₱90,000 - ₱180,000 per year

    Job Title: Chat Support TraineeCompany: We - Business Management Firm )Location: Meridian by Avenir, Golam Dr, Cebu City, 6000 CebuWork Hours: 01:00 PM to 10:00 PM or 10:00AM to 7:00PMJob Summary:The Chat Support Trainee will focus on managing client and contractor inquiries, communications, and registrations through chat, email, and phone calls. This role...

  • Pioneer-Chat/Email Support

    4 weeks ago

    Davao City, Philippines TORCH Solutions Full time

    As a Pioneer-Chat/Email Support, you will be the first point of contact for customers, providing exceptional customer service via chat and email. This is a full-time role based in Mandaluyong City, Metro Manila, where you will play a crucial part in delivering the company's mission of providing top-tier customer support. What you'll be doing Responding...

  • Chat/Email Support Representative

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Talent Outsourcing Channel Solutions Full time

    About the role Talent Outsourcing Channel Solutions is seeking a talented Chat/Email Support representative to join our dynamic team in Mandaluyong City Metro Manila. This full-time position is an excellent opportunity for individuals passionate about providing exceptional customer service through virtual communication channels.What you'll be doingRespond...