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2 weeks ago


SM City North EDSA, Philippines Sapient Global Services Full time

We are urgently hiring for a Non-Voice Agent at Metro Manila Sites One-day Hiring Process Earn up to 25k monthly Plus more benefits This is a limited slot. Apply now Responsibilities: • Respond to customer inquiries via chat, email, and support tickets in a timely and professional manner. • Provide accurate information and solutions related to products, services, or account issues. • Resolve concerns efficiently while maintaining a courteous and helpful tone. • Document all interactions and update customer records accurately. • Coordinate with internal teams to ensure smooth issue resolution. • Maintain high standards in written communication and meet service quality metrics. Qualifications: • At least a high school diploma or equivalent; college-level education is a plus • Strong written English communication skills with excellent grammar and spelling • Previous experience in chat or email support is preferred but not required • Customer-focused attitude with strong problem-solving and critical-thinking skills • Familiarity with basic computer applications and online tools (e.g., CRM systems, helpdesk platforms) • Ability to multitask and manage time effectively in a fast-paced environment Interested? Submit your application and receive a quick response within a day BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE