Pioneer-Chat/Email Support

4 days ago

Mandaluyong City, National Capital Region, Philippines TORCH Solutions Full time ₱150,000 - ₱250,000 per year

As a Pioneer-Chat/Email Support, you will be the first point of contact for customers, providing exceptional customer service via chat and email. This is a full-time role based in Mandaluyong City, Metro Manila, where you will play a crucial part in delivering the company's mission of providing top-tier customer support.

What you'll be doing

  1. Responding promptly and professionally to customer inquiries and concerns via chat and email
  2. Troubleshooting and resolving customer issues in a timely and effective manner
  3. Providing accurate information and guidance to customers, ensuring their needs are met
  4. Escalating complex issues to the appropriate team or department as needed
  5. Maintaining detailed records of customer interactions and resolutions
  6. Actively contributing to the continuous improvement of customer service processes and procedures

What we're looking for

  1. Excellent verbal and written communication skills in English
  2. Strong problem-solving and critical thinking abilities
  3. Demonstrated experience in a customer service or call centre environment
  4. Proficiency in using computer systems and software applications
  5. Ability to work in a fast-paced, high-volume environment and maintain composure under pressure
  6. A customer-centric mindset and a genuine passion for providing exceptional service

Apply now for this exciting opportunity to be a part of the team.

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