Customer Chat Support

1 month ago

Iloilo City, Philippines Talent Outsourcing Channel Solutions Full time

Join our team as a full-time Chat Email Support (NON-VOICE) in Iloilo, Western Visayas. In this role, you will be responsible for providing excellent customer service through chat and email channels, ensuring prompt and effective resolution of customer inquiries and queries.What you'll be doing:Responding to customer inquiries and requests via chat and email in a timely and professional mannerProviding accurate and helpful information to customers, while adhering to company policies and proceduresDocumenting customer interactions and updates in the customer relationship management (CRM) systemIdentifying and escalating complex issues to supervisors or subject matter experts as neededActively participating in training and development opportunities to enhance your customer service skillsMaintaining a positive and customer-centric attitude at all timesWhat we're looking for:Strong written communication skills with the ability to convey information clearly and effectivelyExcellent problem-solving and critical thinking skills to handle customer inquiries efficientlyProficiency in using customer service software and tools, including chat and email platformsDemonstrated experience in a customer service or call centre environment, preferably in a non-voice roleAbility to work in a fast-paced, high-volume environment and adapt to changing prioritiesA genuine passion for providing exceptional customer service and a desire to make a positive impactWhat we offer:Competitive salary and performance-based bonusesComprehensive health and wellness benefits, including medical, dental, and vision coverageOpportunities for career development and continuous learningSupportive and collaborative work environmentEmployee recognition and appreciation programsApply now and take the first step towards an exciting and rewarding career with Talent Outsourcing Channel Solutions.

  • Chat Email Support

    2 months ago

    Iloilo City, Philippines Talent Outsourcing Channel Solutions Full time

    Join our team as a full-time Chat Email Support (NON-VOICE) in Iloilo, Western Visayas. In this role, you will be responsible for providing excellent customer service through chat and email channels, ensuring prompt and effective resolution of customer inquiries and queries. What you'll be doing: Responding to customer inquiries and requests via chat and...

  • Chat Email Support

    2 months ago

    Iloilo City, Philippines Talent Outsourcing Channel Solutions Full time

    Join our team as a full-time Chat Email Support (NON-VOICE) in Iloilo, Western Visayas. In this role, you will be responsible for providing excellent customer service through chat and email channels, ensuring prompt and effective resolution of customer inquiries and queries. What you'll be doing: Responding to customer inquiries and requests via chat and...

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    4 months ago

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