Technical Chat Support Representative

3 weeks ago


Cebu City, Philippines Talent Outsourcing Channel Solutions Full time

We're looking for a Technical Chat Support Representative to join our dynamic team in Cebu Central Visayas. In this full-time role, you will be responsible for providing exceptional customer service and technical assistance through live chat interactions.What you'll be doingEngage with customers through live chat to troubleshoot technical issues and provide solutionsUnderstand and apply technical knowledge to address a variety of customer inquiriesDocument customer interactions and maintain accurate recordsCollaborate with team members to share best practices and improve customer service processesContinuously expand your technical expertise to stay up-to-date with product and service developmentsWhat we're looking for:Strong communication and interpersonal skills with the ability to effectively convey informationKeen interest in technology and a willingness to learnExcellent problem-solving and analytical skills to identify and resolve customer issuesAbility to work in a fast-paced, customer-centric environmentNo prior experience is required, as we provide comprehensive trainingWhat we offer:Competitive salary and performance-based incentivesOpportunities for career advancement and professional developmentComprehensive benefits package, including health insurance and retirement plansSupportive and collaborative work environmentRegular team-building activities and social events Apply now to become our next Technical Chat Support Representative



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