Chat Email Support
4 weeks ago
Join our team as a full-time Chat Email Support (NON-VOICE) in Iloilo, Western Visayas. In this role, you will be responsible for providing excellent customer service through chat and email channels, ensuring prompt and effective resolution of customer inquiries and queries.
What you'll be doing:
Responding to customer inquiries and requests via chat and email in a timely and professional manner
Providing accurate and helpful information to customers, while adhering to company policies and procedures
Documenting customer interactions and updates in the customer relationship management (CRM) system
Identifying and escalating complex issues to supervisors or subject matter experts as needed
Actively participating in training and development opportunities to enhance your customer service skills
Maintaining a positive and customer-centric attitude at all times
What we're looking for:
Strong written communication skills with the ability to convey information clearly and effectively
Excellent problem-solving and critical thinking skills to handle customer inquiries efficiently
Proficiency in using customer service software and tools, including chat and email platforms
Demonstrated experience in a customer service or call centre environment, preferably in a non-voice role
Ability to work in a fast-paced, high-volume environment and adapt to changing priorities
A genuine passion for providing exceptional customer service and a desire to make a positive impact
What we offer:
Competitive salary and performance-based bonuses
Comprehensive health and wellness benefits, including medical, dental, and vision coverage
Opportunities for career development and continuous learning
Supportive and collaborative work environment
Employee recognition and appreciation programs
Apply now and take the first step towards an exciting and rewarding career with Talent Outsourcing Channel Solutions.
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Chat Email Support
4 weeks ago
Iloilo City, Philippines Talent Outsourcing Channel Solutions Full timeJoin our team as a full-time Chat Email Support (NON-VOICE) in Iloilo, Western Visayas. In this role, you will be responsible for providing excellent customer service through chat and email channels, ensuring prompt and effective resolution of customer inquiries and queries. What you'll be doing: Responding to customer inquiries and requests via chat and...
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Customer Chat Support
6 days ago
Iloilo City, Philippines Talent Outsourcing Channel Solutions Full timeJoin our team as a full-time Chat Email Support (NON-VOICE) in Iloilo, Western Visayas. In this role, you will be responsible for providing excellent customer service through chat and email channels, ensuring prompt and effective resolution of customer inquiries and queries.What you'll be doing:Responding to customer inquiries and requests via chat and email...
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Iloilo, Philippines Industrial Support Full timeQUALIFICATIONS: • Must be at least a High School graduate • Must have at least 1 year of experience as CSR or TSR • Must have at least 6 months of experience in a voice account • Back office (chat, email, and/or social media) experience is preferred • Must be willing to start ASAP • Must be willing to work onsite in Iloilo
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Iloilo, Philippines Industrial Support Full timeQUALIFICATIONS: • Must be at least a High School graduate • Must have at least 1 year of experience as CSR or TSR • Must have at least 6 months of experience in a voice account • Back office (chat, email, and/or social media) experience is preferred • Must be willing to start ASAP • Must be willing to work onsite in Iloilo
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Email and Chat Retail Campaign Account
6 months ago
Quezon City, Philippines Aspire Global Solutions Full timeAre you thrilled about delivering outstanding customer service? We're looking for a lively Customer Service Representative. They will join our team in Katipunan.Your Key ResponsibilitiesAssist customers through email and chat platforms, ensuring top-notch service delivery.Handle inquiries, resolve concerns, and provide timely solutions to enhance customer...
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Email and Chat Retail Campaign Account
6 months ago
Quezon City, Philippines Aspire Global Solutions Full timeAre you thrilled about delivering outstanding customer service? We're looking for a lively Customer Service Representative. They will join our team in Katipunan. Your Key Responsibilities Assist customers through email and chat platforms, ensuring top-notch service delivery. Handle inquiries, resolve concerns, and provide timely solutions to enhance...
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Email and Chat Agent
6 months ago
Quezon City, Philippines Aspire Global Solutions Full timeAre you thrilled about delivering outstanding customer service? We're looking for a lively Customer Service Representative. They will join our team in Katipunan. Your Key Responsibilities Assist customers through email and chat platforms, ensuring top-notch service delivery. Handle inquiries, resolve concerns, and provide timely solutions to enhance...
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Technical Chat Support Representative
4 weeks ago
Cebu City, Philippines Talent Outsourcing Channel Solutions Full timeWe're looking for a Technical Chat Support Representative to join our dynamic team in Cebu Central Visayas. In this full-time role, you will be responsible for providing exceptional customer service and technical assistance through live chat interactions. What you'll be doing Engage with customers through live chat to troubleshoot technical issues and...
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Technical Chat Support Representative
4 weeks ago
Cebu City, Philippines Talent Outsourcing Channel Solutions Full timeWe're looking for a Technical Chat Support Representative to join our dynamic team in Cebu Central Visayas. In this full-time role, you will be responsible for providing exceptional customer service and technical assistance through live chat interactions.What you'll be doingEngage with customers through live chat to troubleshoot technical issues and provide...
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Technical Chat Support Representative
4 weeks ago
Cebu City, Philippines Talent Outsourcing Channel Solutions Full timeWe're looking for a Technical Chat Support Representative to join our dynamic team in Cebu Central Visayas. In this full-time role, you will be responsible for providing exceptional customer service and technical assistance through live chat interactions. What you'll be doing Engage with customers through live chat to troubleshoot technical issues and...
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Email Support Specialist
1 month ago
Davao City, Davao, Philippines Talent Outsourcing Channel (TORCH) Solutions Full timeEmail Support SpecialistWe are seeking a detail-oriented and customer-focused Email Support Specialist to provide timely and professional email support to our customers.Key Responsibilities:Manage customer inquiries through emails in a timely and accurate mannerStay on top of campaigns and promotional releasesCommunicate customer feedback to internal...
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CSR- mixed with voice and chat support
5 months ago
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Chat Support
6 months ago
Quezon City, Philippines Aspire Global Solutions Full timeAre you excited about delivering exceptional customer service? We're looking for a dynamic Customer Service Representative. The role is at our team in Makati. You will focus on our Food Delivery - Chat account. Your Key Responsibilities: Engage with customers via chat. Assist with their food delivery inquiries and concerns. Ensure prompt and accurate...
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Customer Chat Support
3 months ago
Davao City, Philippines Goodfellas Autoworx Full timeWe are looking for a competent and customer-focused individual to join our team. As a Customer service Representative, you will be responsible for providing superior customer service by responding to inquiries, resolving problems, and ensuring a positive customer experience. You will serve as the main point of contact for consumers and play a vital role in...
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Customer Chat Support
3 months ago
Davao City, Philippines Goodfellas Autoworx Full timeWe are looking for a competent and customer-focused individual to join our team. As a Customer service Representative, you will be responsible for providing superior customer service by responding to inquiries, resolving problems, and ensuring a positive customer experience. You will serve as the main point of contact for consumers and play a vital role in...
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Email Support Specialist
1 month ago
Davao City, Davao, Philippines Talent Outsourcing Channel (TORCH) Solutions Full timeJob DescriptionQUALIFICATIONS:At least 1 year of experience in email management and proficiency in different email management software, preferably Zendesk. Commitment to being assigned to any site and flexibility in shifting schedules are essential.ResponsibilitiesAttend to customer inquiries through emails (Zendesk) in a timely and accurate manner.Stay on...
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Customer Chat Support
3 months ago
Davao City, Philippines Goodfellas Autoworx Full timeWe are looking for a competent and customer-focused individual to join our team. As a Customer service Representative, you will be responsible for providing superior customer service by responding to inquiries, resolving problems, and ensuring a positive customer experience. You will serve as the main point of contact for consumers and play a vital role in...
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Customer Support Specialist
4 days ago
Iloilo City, Western Visayas, Philippines Neksjob Full timeRole OverviewAt Neksjob, we are seeking a Customer Support Specialist to join our team. This is an exciting opportunity for individuals who enjoy working with customers and providing top-notch support.About the RoleAs a Customer Support Specialist, you will be responsible for responding to customer inquiries, resolving issues, and providing information about...
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With or w/out experience I Retail Campaign
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Quezon City, Philippines Aspire Global Solutions Full timeAre you thrilled about delivering outstanding customer service? We're looking for a lively Customer Service Representative. They will join our team in Katipunan. Your Key Responsibilities Assist customers through email and chat platforms, ensuring top-notch service delivery. Handle inquiries, resolve concerns, and provide timely solutions to enhance...
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Email Support Technical Specialist
3 weeks ago
Davao City, Davao, Philippines Talent Outsourcing Channel (TORCH) Solutions Full timeWe are seeking a skilled Email Support Specialist to manage customer inquiries and provide timely and professional email support. Key responsibilities include attending to customer emails, staying on top of campaigns, and communicating customer feedback to internal stakeholders.Qualifications:At least 1 year of experience in email managementProficiency in...