Technical Chat Support Advisor

6 days ago


Cebu City, Philippines JK Network Services Full time

COMPANY PROFILE: BPO firm that offers customer experience solutions that Fortune 500 businesses, well-known corporations, and disruptive entrepreneurs trust.Position: Technical Chat Support AdvisorCompany Industry: BPO CompanyWork Location: CebuSalary: Php 24,000 - Php 37,000Work Set-Up: On-siteJOB REQUIREMENTS:HS graduate/ Completed 2 years in college / Associate's.Have a experience in Consumer Electronics Account.1 year BPO experience (6 months of technical support plus 6 months of chat support experience) Average to above average English competency, both verbal and written.Ability to handle high-pressure situations with professionalismJOB RESPONSIBILITIES:Respond to customer inquiries via phone, email, or chat in a timely and professional mannerResolve customer complaints by identifying the issue, providing solutions, and ensuring satisfactionMaintain accurate records of customer interactions, transactions, and feedbackCollaborate with internal teams to address complex customer concerns effectivelyEnsure adherence to company policies, standards, and performance metricsRECRUITMENT PROCESS: ONLINE PROCESSThis is Direct Hirings



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