Technical Support Advisor

5 days ago

Cebu City, Philippines TDCX Philippines Full time

Job HighlightsHMO and life insurance coverage on day one.Comprehensive health insurance coverage for dependents, including senior citizens and domestic partners.Employee Assistance Program and Mental Health ConsultationsFast promotion and endless growth opportunities.And many more#BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMoreTop reasons to work with TDCXAttractive remuneration, great perks, and performance incentivesComprehensive medical, insurance, or social security coverageWorld-class workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive culture for you to #BeMore at workEasy to locate area with direct access to public transportFlexible working arrangementsBe coached and mentored by experts in your fieldJoin a global company, winner of hundreds of industry awardsWhat is your mission?You will help us deliver excellent service to our partner brands by performing these tasks:Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers andoffer consultative support.Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programsProvide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customerRecognize and adjust support approach to accommodate all levels of customer’s experienceCommunicate positively with team members, customers, and other partnersWho are we looking for?At least High School Graduate (Old/New Curriculum) or at least 2 years in vocational/bachelor's degreeMust have 1 year BPO experience with at least 6 months in a technical accountGood understanding of consumer electronics productsSolid technical and diagnostic skills with tested problem-solving skillsStrong verbal and written English communication skillsAmenable to work rotating shifts (morning, mid, & night shifts)Can work from home and in IT Park, Cebu CityWith access to a quiet and secured room and at least 30 MBPS internet subscription*Terms and conditions apply

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