Incident Manager

3 days ago


Quezon City, Philippines Hunters hub Incorporated Full time

● Bachelor’s Degree in an IT-related, Management, Engineering or Computer Science field● Must have 3 years of experience in Incident Management, Problem and Change Management and IT Operations - Non Nego● Must have experience with Major and Minor Incidents - Non Nego● Know and has a background in P1 and P2 - Non Nego●Critical incident debriefs - Non Nego● Strong verbal and written communication skills, with the ability to translate technical information to business terminology and experienced with Client, Vendor and stakeholder interaction. ● A solid understanding of the ITIL Incident & Change Management process - Non Nego● Experience and knowledge of change management principles, methodologies and tools● Willingness to render rotating shifts and should have no preference to schedule - Non Nego● Possesses strong attention to detail, leadership, problem solving and analytical skills● High level understanding of multiple IT Platforms and Infrastructure, and has good technical management, technical understanding, analyzing information, informing others, problem solving, coordination, strategic planning and quality management● Responds adequately to inquiries and complaints● Managed multiple high priority initiatives in a fast paced, highly technical environment● Experienced with any ticketing system, but experience in CASD ticketing tool is a plus● Able to develop and provide SLA’s and KPI’s● ITIL Certification is a plus.● Must be amenable to work in a shifting schedule at Alabang


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