Change Manager

3 days ago


Quezon City, Philippines BEST CAREERS AND OPPORTUNITIES Full time
LOCATION: MANILA AND CEBU PHILIPPINES
JOB TITLE: CHANGE MANAGER

Job Description:
RESPONSIBILITIES:
- Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs.
- Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved
- Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration.
- Coordinating with the respective SMEs for speedy resolution of the Major Incident.
- Ensuring the Major incident is resolved within the SLAs agreed with the Customer.
- Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high.
- Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed.
- Ensuring that all the resolution procedures are updated in the knowledge database / Work log.
- Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future.
- Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process).
- Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents.
- Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process.
- Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents.

KEY SKILLS AND COMPETENCIES
- 8-10 years exp in driving the service operations.
- Min 8 year of experience in managing the IM and MIM processes.
- Preferably ITIL Expert, or Min two ITIL Intermediate certified professional.
- Strong analytical, communication, presentation and reporting skills.
- Good leadership, people management and operational skills.
- Should have exposure to ITIL practices.
- Good written & verbal communication skills.
- Experience in helpdesk environment.
- Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere.
- Ability to work in shift and flexible schedule.
- Ability to motivate staff.
- Excellent team skills with ability to listen and contribute to discussions and meetings.
- Building & Maintaining Relationships.
- End to end ownership for customer satisfaction through levels of support.
- Planning and organization & working well with Virtual Team.
- Virtual Team Management Skills.
- Relationship Management for services and vendors interface.

KINDLY SEND YOUR FULL NAME, NAME OF THE JOB YOU ARE APPLYING FOR AND YOUR ACTIVE EMAIL ADDRESS UNTO US. You can also send a message to our
Facebook Page: facebookcom/bestcareersandopportunities/ or facebookcom/bcaomm/
and Google Mail:
  • Change Manager

    3 days ago


    Quezon City, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    LOCATION: MANILA AND CEBU PHILIPPINESJOB TITLE: CHANGE MANAGERJob Description:RESPONSIBILITIES:- Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs.- Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved- Informing the key stakeholders...

  • Change Manager

    3 days ago


    Quezon City, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    LOCATION: MANILA AND CEBU PHILIPPINES JOB TITLE: CHANGE MANAGER Job Description: RESPONSIBILITIES: - Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs. - Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved - Informing the key...

  • Change Analyst

    3 days ago


    Makati City, Philippines Ekkremis SOlutions Inc. Full time

    Qualifications QUALIFICATIONS ● Years of Experience: at least 2-3 years of experience ● Bachelor’s degree in Business and/or Technology field ● Proven experience in system implementation ● Experience in change management, organizational development, and/or business process ● Excellent interpersonal and communication skills, both written and...

  • Change Analyst

    3 days ago


    Makati City, Philippines Ekkremis SOlutions Inc. Full time

    Qualifications QUALIFICATIONS ● Years of Experience: at least 2-3 years of experience ● Bachelor’s degree in Business and/or Technology field ● Proven experience in system implementation ● Experience in change management, organizational development, and/or business process ● Excellent interpersonal and communication skills, both written and...

  • Incident Manager

    3 days ago


    Quezon City, Philippines Hunters hub Incorporated Full time

    ● Bachelor’s Degree in an IT-related, Management, Engineering or Computer Science field● Must have 3 years of experience in Incident Management, Problem and Change Management and IT Operations - Non Nego● Must have experience with Major and Minor Incidents - Non Nego● Know and has a background in P1 and P2 - Non Nego●Critical incident debriefs -...

  • HR Staff

    3 days ago


    Quezon City, Philippines MIESCOR Builders Inc. Full time

    Graduate in BS Psychology or Human Resources but preferably an Industrial Engineering course - Support the validation and updating of International employee data onto SAP and to the Master Data - Process in separating and clearances of the employees - Lead projects to identify, correct and re-engineer HR processes to ensure quality data - Lead mass data...

  • HR Staff

    3 days ago


    Quezon City, Philippines MIESCOR Builders Inc. Full time

    Graduate in BS Psychology or Human Resources but preferably an Industrial Engineering course- Support the validation and updating of International employee data onto SAP and to the Master Data- Process in separating and clearances of the employees- Lead projects to identify, correct and re-engineer HR processes to ensure quality data- Lead mass data change...

  • HR Staff

    3 days ago


    Quezon City, Philippines MIESCOR Builders Inc. Full time

    Graduate in BS Psychology or Human Resources but preferably an Industrial Engineering course - Support the validation and updating of International employee data onto SAP and to the Master Data - Process in separating and clearances of the employees - Lead projects to identify, correct and re-engineer HR processes to ensure quality data - Lead mass data...

  • Project Manager

    3 days ago


    Quezon City, Philippines Jaber Resolution INC. Full time

    I. Planning*Construction PM is responsible to plan the build process *Understand scheduling and produce critical path and understand the timing of each stage.*Following each phase of the project to ensure that the project is completed on time.II. Resource Allocation*Any building project will need resources from hollow block and mortar to tools and basic...


  • Quezon City, National Capital Region, Philippines Nityo Infotech Full time

    Your Key ResponsibilitiesDevelop and execute comprehensive testing strategies to ensure that our software products meet the required standards of quality, reliability, and performance.Manage the QA team, providing guidance and support to ensure that they have the necessary skills and resources to perform their duties effectively.Collaborate with...

  • Project Manager

    3 days ago


    Quezon City, Philippines Jaber Resolution INC. Full time

    I. Planning *Construction PM is responsible to plan the build process *Understand scheduling and produce critical path and understand the timing of each stage. *Following each phase of the project to ensure that the project is completed on time. II. Resource Allocation *Any building project will need resources from hollow block and mortar to tools and...


  • Quezon City, Philippines J.C. Piñon Construction Inc Full time

    J.C. Piñon Construction Inc is looking for: AREA PROJECT MANAGER Summary of Functions: The Area Project Manager shall be responsible for overseeing and directing multiple construction project within his/her assigned area. Primarily responsible for ensuring that projects are within the periodic scheduled accomplishment and budget. Area Operations Manager...

  • QA Manager

    2 days ago


    Quezon City, Philippines Nityo Infotech Full time

    Salary: 150,000 to 200,000 Location: Vertis North Quezon City Work setup and Schedule: Hybrid / Mid Shift QUALIFICATIONS: *Bachelor's degree in business or technical discipline *3+ years of payments experience required *Experience with AgileCentral/Rally *Experience with Agile methodologies *Experience in both manual and automation testing (RPA, Python,...

  • QA Manager

    2 days ago


    Quezon City, Philippines Nityo Infotech Full time

    Salary: 150,000 to 200,000Location: Vertis North Quezon CityWork setup and Schedule: Hybrid / Mid ShiftQUALIFICATIONS:*Bachelor's degree in business or technical discipline*3+ years of payments experience required*Experience with AgileCentral/Rally *Experience with Agile methodologies*Experience in both manual and automation testing (RPA, Python, Selenium,...

  • Project Manager

    3 days ago


    Quezon City, Philippines Jaber Resolution INC. Full time

    I. Planning *Construction PM is responsible to plan the build process *Understand scheduling and produce critical path and understand the timing of each stage. *Following each phase of the project to ensure that the project is completed on time. II. Resource Allocation *Any building project will need resources from hollow block and mortar to tools and...

  • QA Manager

    7 hours ago


    Quezon City, Philippines Nityo Infotech Full time

    Salary: 150,000 to 200,000 Location: Vertis North Quezon City Work setup and Schedule: Hybrid / Mid Shift QUALIFICATIONS: *Bachelor's degree in business or technical discipline *3+ years of payments experience required *Experience with AgileCentral/Rally *Experience with Agile methodologies *Experience in both manual and automation testing (RPA, Python,...


  • Quezon City, Philippines Manpower Core Group Inc. Full time

    Key skillsWorkforce ManagementReal Time AnalystManagementJob title: Workforce Management Real-Time AnalystWork setup: Onsite in AlabangWork Schedule: ShiftingSalary: Php 22,000 – Php 34,000 packageStart date: ASAPWorkforce Management Real Time Analyst to join our team. The ideal candidate will play a crucial role in optimizing data management and...


  • Quezon City, Philippines J.C. Piñon Construction Inc Full time

    J.C. Piñon Construction Inc is looking for: AREA PROJECT MANAGER Summary of Functions: The Area Project Manager shall be responsible for overseeing and directing multiple construction project within his/her assigned area. Primarily responsible for ensuring that projects are within the periodic scheduled accomplishment and budget. Area Operations Manager...

  • Operations Manager

    16 hours ago


    Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job Title: Operations ManagerLocation:About the Role:The Operations Manager will be responsible for ensuring process execution as per client contract. This includes conducting briefings before every shift to drive focus on key metrics, preparing performance data for clients, and reviewing performance on key process metrics.Key Responsibilities:Conduct daily...


  • Quezon City, Philippines WalterMart Shopping Center Full time

    Responsibilities: -Develop and implement strategies/approaches that lead to fair, balanced decisions and change. Submits DOLE reports as needed, e.g. Establishment Termination, etc. -Networks with DOLE, Labor Management Associations, Industry partners, etc. for benchmarking purposes and learning on current practices, new legislations affecting the labor...