IT Manager

3 days ago


Pasig, National Capital Region, Philippines JK Network Services Full time

Key Responsibilities:-Oversee Site Operations: Manage 24x7 shift operations and supervise staff.-Task Allocation: Distribute workloads and manage resource constraints.-Manage IT Operations: Handle day-to-day IT functions, including escalations and ticket management.-Generate Reports: Produce reports on system uptime, service level agreements (SLAs), ticket resolution, and customer issues.-On-Call Support: Provide 24x7 on-call support as needed.-Incident and Process Management: Handle system outages, ensure SLA compliance, conduct root cause analysis, and manage incident, request, change, and escalation processes.Requirements:-Experience: 8-12 years in BPO/IT/ITES management roles.-Skills: Proven leadership, problem-solving abilities, and strong communication skills.-Flexibility: Availability for on-call duties around the clock.



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