Workforce Management Real Time Analyst

The Real Time Analyst is a key role within our Workforce Management team.This position reports to the Workforce Manager and will take direction from the Workforce Forecasting and Scheduling Analyst.The RTA responsibilities include monitoring multiple queues and agents from multiple programs to ensure consistent service is maintained.A quick communicator and...

About the JobIn this role, you will be responsible for managing a team of professionals who work on real-time workforce management. Your goal will be to ensure that the team has the necessary resources and support to deliver exceptional results.As a Real Time Manager and Data Analyst, you will be responsible for analyzing data, identifying trends, and making...

Support & Escalation Management:Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.Serve as the initial escalation contact for reporting inquiries and troubleshooting issues related to performance reports.Collaborate with the Workforce Management (WFM) team to...

A Workforce Analyst is responsible for forecasting, scheduling, and real-time monitoring of workforce operations to optimize staffing levels and ensure efficiency. They analyze historical data, generate reports, and provide insights to improve productivity and meet business goals. Additionally, they collaborate with operations teams to manage intraday...

Tuesday, January 3, 2023We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural...

Tuesday, January 3, 2023We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural...

Direct HiringNityo Infotech Services Philippines is looking for: Real Time Analyst - 29,000Location: Vertis North, Quezon CitySet up: Onsite reportingSchedule: Shifting (Mid-Night Shift)Qualifications:Real Time Analyst:At least a year of experienceExperience working in a BPO industry is a mustSolid experience in doing queue monitoring and monitoring...

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionA Workforce Analyst is responsible for forecasting, scheduling, and real-time monitoring of workforce operations to optimize staffing levels and ensure efficiency. They analyze historical data, generate reports, and provide insights to improve productivity and meet business goals....

Direct HiringNityo Infotech Services Philippines is looking for: Real Time Analyst - 29,000Location: Vertis North, Quezon CitySet up: Onsite reportingSchedule: Shifting (Mid-Night Shift)Qualifications:Real Time Analyst:At least a year of experienceExperience working in a BPO industry is a mustSolid experience in doing queue monitoring and monitoring...

Data Analyst (REMOTE) - Contractor RoleJoin our team at Gridware as a Data Analyst, where you'll play a key role in monitoring the power grid and detecting potential anomalies. Our advanced technology enables us to respond quickly to grid disturbances, minimizing the risk of catastrophic events.We're seeking someone with a strong background in STEM and...

PURPOSEThe position is responsible for managing service level situations by providing BASIC to INTERMEDIATE, reliable, timely and accurate information concerning customer contact flow, impacts and work-states. It also requires monitoring and publishing Key Performance Indicators (KPIs) trends.DUTIES AND RESPONSIBILITIESQueue Management (50%) Monitor customer...

We are committed to delivering best-in-class payment technology and software solutions. As a Workforce Management Analyst, you will contribute to this mission by optimizing our call center operations.Main ObjectivesYou will assist with the administration of the call center phone system, maintaining user records and monitoring real-time call volumes.You will...

Job SummaryWe are seeking a highly skilled Real-Time Analyst to join our Customer Success - WFM team. As a key member of our operations team, you will be responsible for ensuring that we have the correct assignment of agents compared to the forecasted volume of incoming tasks to meet service levels.Key Responsibilities:Monitor and analyze real-time data to...

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-timeJob DescriptionReal-time Monitoring: Analyze and monitor staffing levels, call volumes, and busy lines to ensure smooth operations.Optimize Performance: React to real-time situations and optimize skill sets to minimize call queues.WFM Tools Management: Utilize WFM tools like Avaya, CMS, Genesys, Verint,...

Role OverviewThe Real-Time Analyst plays a critical role in ensuring the smooth operation of our customer service team. You will be responsible for analyzing real-time data, evaluating agent performance, and making adjustments to task allocations to meet service level targets.Main Responsibilities:Monitor and analyze real-time data to optimize task...

What You'll be DoingDo you have a passion for leading, mentoring, and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you'll support and motivate your team to make sure they're on track to meet goals. Your flexibility will help you work to answer questions, resolve issues, and...

Role DescriptionThe successful candidate will be responsible for leading a team of WFM executives, managing attendance policy adherence and real-time efficiency, and taking lead in operations governance meetings for scheduling and real-time management.Key RequirementsMinimum of 5 years' experience in call center / BPO setup with scheduling experience.Minimum...

**Company Overview**TaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies.We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we...

We are looking for a highly organized and detail-oriented Workforce Management Associate to join our team at Trinity Workforce Solutions, Inc. The successful candidate will have a strong background in workforce management and be able to develop and implement effective scheduling management systems.Job DescriptionDevelop and implement effective scheduling...

Neksjob Philippines is looking for a seasoned WFM Planning Analyst to oversee the optimization of our workforce performance. In this role, you'll be responsible for analyzing and managing workforce data to ensure accurate forecasting and scheduling.ResponsibilitiesManage workforce data to inform staffing decisions.Develop and implement schedules that meet...