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Real Time Operations Manager

1 week ago

Quezon City, National Capital Region, Philippines Majorel Full time

The Real Time Analyst is a key role within our Workforce Management team.

This position reports to the Workforce Manager and will take direction from the Workforce Forecasting and Scheduling Analyst.

The RTA responsibilities include monitoring multiple queues and agents from multiple programs to ensure consistent service is maintained.

A quick communicator and decision maker who understands the importance of every contact and every employee's impact on the client service model.