Manager, WFM Real Time

About the RoleThis is a challenging and rewarding opportunity to join our team as an Operations Supervisor in WFM Real Time. You will be responsible for leading, mentoring, and coaching a team of professionals to achieve company and client goals.You will have the chance to develop your skills in time management, data analysis, and problem-solving, while...

Role DescriptionThe successful candidate will be responsible for leading a team of WFM executives, managing attendance policy adherence and real-time efficiency, and taking lead in operations governance meetings for scheduling and real-time management.Key RequirementsMinimum of 5 years' experience in call center / BPO setup with scheduling experience.Minimum...

Job SummaryWe are seeking a highly skilled Real-Time Analyst to join our Customer Success - WFM team. As a key member of our operations team, you will be responsible for ensuring that we have the correct assignment of agents compared to the forecasted volume of incoming tasks to meet service levels.Key Responsibilities:Monitor and analyze real-time data to...

Tuesday, January 3, 2023We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural...

Tuesday, January 3, 2023We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural...

Job Description:We are looking for a skilled and motivated WFM (Workforce Management) Planning Analyst to join our team. In this role, you will be responsible for monitoring and optimizing workforce performance, ensuring that staffing levels align with operational needs. You will use your analytical skills to forecast, schedule, and manage resources...

We're searching for a talented WFM Planning Analyst to join our team at Neksjob Philippines. As a key member of our workforce management team, you'll be responsible for monitoring and optimizing workforce performance to ensure seamless delivery of services.Duties and ResponsibilitiesMonitor real-time workforce performance and make necessary...

About the JobIn this role, you will be responsible for managing a team of professionals who work on real-time workforce management. Your goal will be to ensure that the team has the necessary resources and support to deliver exceptional results.As a Real Time Manager and Data Analyst, you will be responsible for analyzing data, identifying trends, and making...

Company Overview:Support Services Group is a global omnichannel contact center solutions provider founded in 1998. With headquarters in Waco, Texas, we have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees.Job Description:We're seeking an experienced Real-time Team Lead to oversee agent performance and operations. The...

At Neksjob Philippines, we're seeking a highly skilled and motivated WFM Planning Analyst to join our team. As a key member of our workforce management group, you'll play a crucial role in ensuring the efficient allocation of resources to meet operational needs.Key ResponsibilitiesAnalyze and manage workforce data to forecast staffing requirements.Develop...

Job Title: WFM Planning AnalystSalary: 18,000 - 21,000 (Can go up to 28,000 based on skill level)Location: RockwellWork Schedule: Flexible schedule, requires adaptability in working hours.Job Description:We are looking for a skilled and motivated WFM (Workforce Management) Planning Analyst to join our team. In this role, you will be responsible for...

Job DescriptionThis position is responsible for efficiently managing the real-time operation and communicating performance results. The selected candidate will be expected to lead, develop, and coach a team of WFM executives.ResponsibilitiesManage attendance policy adherence and real-time efficiency.Take lead in operations governance meetings for scheduling...

Key skillsWorkforce ManagementReal Time AnalystManagementJob title: Workforce Management Real-Time AnalystWork setup: Onsite in AlabangWork Schedule: ShiftingSalary: Php 22,000 – Php 34,000 packageStart date: ASAPWorkforce Management Real Time Analyst to join our team. The ideal candidate will play a crucial role in optimizing data management and...

The Real Time Analyst is a key role within our Workforce Management team.This position reports to the Workforce Manager and will take direction from the Workforce Forecasting and Scheduling Analyst.The RTA responsibilities include monitoring multiple queues and agents from multiple programs to ensure consistent service is maintained.A quick communicator and...

Direct HiringNityo Infotech Services Philippines is looking for: Real Time Analyst - 29,000Location: Vertis North, Quezon CitySet up: Onsite reportingSchedule: Shifting (Mid-Night Shift)Qualifications:Real Time Analyst:At least a year of experienceExperience working in a BPO industry is a mustSolid experience in doing queue monitoring and monitoring...

Work Arrangement: Onsite (QC)Shift Schedule: Flexible | Weekends offEducational Requirement: At least 2 years of college completedWork Experience Required:> Minimum of 5 years experience in workforce management in a BPO set-up> With Excel, WFM tools, Erlang calculations knowledge> Scheduling, forecasting, capacity planning, stakeholder management> Good...

Director of Workforce Strategy and Operations Job Description:We are seeking an experienced and visionary leader to join our team as a Director of Workforce Strategy and Operations. As a key member of our leadership team, you will be responsible for developing and implementing workforce and capacity strategies that drive operational excellence and alignment...

Hybrid - Makati 3-5 Yrs Exp Bachelor Full-timeJob DescriptionEmployee Recognition and RewardsEquity Incentive Plan, Commission, Performance Bonus, Anniversary Gifts, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Holiday Gifts, Incentives, Quarterly GiftsProfessional DevelopmentApprenticeship Program, Diversity Program, Employee...

Support & Escalation Management:Act as the first point of escalation for Intraday Analysts concerning missed service levels (SLs) or challenges in real-time planning execution.Serve as the initial escalation contact for reporting inquiries and troubleshooting issues related to performance reports.Collaborate with the Workforce Management (WFM) team to...

About the TeamWe are a dynamic team that values innovation, collaboration, and continuous learning. As a Team Lead for Workforce Management, you will play a key role in driving business results and shaping the future of our organization.Our team is dedicated to delivering exceptional customer experiences, and we are committed to creating a culture of...