Customer Success Executive

1 month ago


Manila, National Capital Region, Philippines INSIGHTX TECHNOLOGY CORP. Full time
Roles & Responsibilities

Client Success and Retention:

  • Develop deep relationships with clients, ensuring high satisfaction and advocacy for
our services within InsightX.

  • Drive renewals and prevent churn by staying proactive about contract expirations
and customer needs.

Strategic Advising and Onboarding:

  • Partner with new clients to maximize tool utilization, aligning with strategic
objectives to enhance organizational culture and talent retention.

  • Customize onboarding sessions to highlight essential features for client success.

Impact Analysis, Reporting, and Advocacy:

  • Monitor and communicate the effectiveness of our solutions in meeting client goals.
  • Act as the voice of the customer within the company, sharing insights across teams
to influence product improvements.

Solution Optimization and Sales Support:

  • Continuously refine and optimize client usage of our platform to meet evolving
business needs.

  • Identify opportunities for upsells and cross-sells, enhancing customer lifetime value.

Cross-Functional Collaboration:

  • Foster strong relationships between customers and our support team to enhance
service delivery.

  • Share customer feedback with product, marketing, and sales teams to ensure the
customer perspective is integrated into all processes.

Additional Job Requirement

  • Bachelor's degree in Business Administration, Psychology, HR, or related field.
  • Proven track record of managing client relationships in a technology-driven
environment, preferably in HR tech or a similar field.

  • Deep understanding of talent management processes and the application of
psychometric and cognitive assessments.

  • Strong communication and relationship-building skills, with the ability to present
complex information effectively.

  • Analytical mindset with a focus on measuring and improving client outcomes.


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