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Customer Success Specialist

2 months ago

Manila, National Capital Region, Philippines Share Treats Innovation Corporation Full time

Customer Success Specialist

Share Treats Innovation is seeking a highly skilled Customer Success Specialist to join our rapidly growing team. As a key member of our team, you will be responsible for leading the client engagement and ensuring service excellence.

Job Summary

The Customer Success Specialist will be responsible for growing our pool of customers, providing first-line support, and managing concerns to improve the client's experience with our products and services.

Key Responsibilities

  • Client Success • Overall accountability for client success, including increasing engagement, product demonstrations, customer retention and growth, and overall satisfaction • Establishing a trusted strategic advisor relationship with clients and driving the continued value of our products and services
  • Success Planning • Create and implement Success Plans to drive clients to maximize user experience • Train new clients on how to use the HRnFlex platform in a way that is tailored to their specific use case and implementation
  • Renewals and Growth • Own, drive, and lead the renewals process end to end (from opportunity identification to negotiation to close) • Proactively engage with key decision-makers to identify client's needs, and requirements and uncover roadblocks to ensure on-time commitments
  • Analysis and Reporting • Maintain and report forecast of renewals with your assigned client • Analyze data and trends to discover and identify the upsell/cross-sell opportunities within your client base
  • Client Feedback and Improvement • Monitor client's usage data, health indicators, renewal dates, and growth opportunities and translate them into strategies for success • Develop a good understanding of typical business challenges faced by our clients and common objectives to appropriately map features and associated business benefits to address their needs
  • Client Voice and Feedback • Serve as the voice of clients and collect feedback to drive continuous improvement across all areas including product

About Share Treats Innovation

Share Treats Innovation is the first tech company in the Philippines to introduce and expand the power of Gifticon, with the vision to create a cultural movement where anyone can interact anytime anywhere through casual gifts.