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Key Account Customer Success Representative

2 months ago

Manila, National Capital Region, Philippines Spacewise Full time

**Job Title:** Account Manager - Real Estate

**Company:** [Company Name]

We are seeking a highly motivated and results-driven Account Manager to join our team. As an Account Manager, you will be responsible for managing key Real Estate clients in the US, ensuring the delivery of top-quality service and driving business growth.

Main Responsibilities:

  • Proactively manage key account customers through regular touchpoints and ensure that the client is maximizing the use of our product/software.
  • Identify and propose new action items related to their business growth in the retail industry, such as generating leads and updating them on our products that could enhance their customer satisfaction.
  • Execute regular email outreach and marketing campaign initiatives tailored for this key account customer.
  • Ensure retention of existing clients throughout their contract period and complete customer rollout and Increased customer health.

Other Key Responsibilities:

  • Collaborate with internal teams (e.g., sales, product, customer support, marketing teams) to ensure seamless delivery of products/services and address any client concerns or issues.
  • Presales, Research and other admin tasks as needed.

Requirements:

  • Bachelor's degree in business administration, marketing, or hotel/restaurant management.
  • Several years experience in account management or customer service ideally from real estate, retail, hotel industry or SaaS/Tech.
  • Proven track record of success in account and/or customer service.
  • Strong negotiation and persuasion skills, with the ability to effectively influence key decision-makers.
  • Excellent communication skills through cold calling, video calls and written communication, with the ability to deliver compelling presentations.
  • Customer-focused mindset and a genuine passion for building and maintaining relationships.
  • Highly motivated and target-driven, with a demonstrated ability to work independently and as part of a team.
  • Exceptional organizational and time management skills, with the ability to prioritize tasks and manage multiple clients simultaneously.