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Consultant, Customer Success

3 months ago

Manila, National Capital Region, Philippines Macro Kiosk Berhad Full time

Your roles and responsibilities:

Create and analyse reports to track team results and provide access and insight into customer data.Build weekly, monthly, and quarterly Reporting for the Clients or Customer Success management team's use.Provide specialised value-add Send on Behalf service for clients' campaigns or broadcast activities.Support sales teams in test account application, shortcode and application (by HQ team).Support the Customer Success Team in day-to-day activities.Coordinate and build cross-functional processes (with Product, Engineering, Support, Services, and Sales) to support the team to meet renewal and upsell targets and deliver on customers' needs. What we need from you: At least 1 year of working experience in a similar role (Customer Success Operations, Sales Operations, Projects Operations), preferably in digital technology industry.Fresh graduates are welcome to apply. Good verbal and written English communication skills.Personality traits - pleasant, self-motivated, enthusiastic, meticulous, result-oriented, responsible, independent, trustworthy, ethical and team player.Customer service skills - attentive, empathetic, patient, consistency, persuasive, and possess immaculate telephone manners.Proficient in MS Office applications and Google Sheets.Possess a Degree in Marketing, Business Administration or its equivalent.