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Customer Success Intern

3 months ago

Manila, National Capital Region, Philippines PT. AIRUDDER INFORMATION TECHNOLOGY Full time

Customer Success Intern

About the Role:

As a Customer Success Intern, your responsibilities will include managing client interactions, assisting with project documentation, and ensuring smooth internal operations. This internship provides an excellent opportunity to gain practical experience in customer success, project management, and the AI technology sector.

Key Responsibilities:

Schedule and organize client meetings, including preparation and distribution of meeting agendas and minutes.

Maintain and update client contact information and communication logs.

Assist in tracking client requests and ensuring timely responses.

Assist in maintaining project management tools and databases.

Handle routine administrative tasks such as filing, data entry, and document management.

Coordinate with different departments to gather information and resolve issues.

Support the Customer Success Manager in tracking project milestones and deadlines.

Help organize project-related files and documentation.

Assist in preparing proof-of-concept (PoC) materials.

Learn about AI Rudder's solutions and project management practices.

Participate in internal training sessions and knowledge-sharing activities.

About You:

Demonstrates determination, analytical thinking, and effective planning skills.

Strong organizational skills with the ability to manage multiple tasks and maintain accurate records.

Excellent written and verbal communication skills in English and Tagalog. Capable of conveying information clearly and professionally.

Eager to learn and take initiative in supporting project and client management tasks.

Attention to detail in handling administrative tasks and project documentation.

Qualifications:

Currently pursuing or recently completed a Bachelor's degree in Business Administration, Computer Science, or a related field.

Interest in customer success, project management, and AI technologies.

Basic understanding of administrative functions and office software.

Familiarity with APIs, application development, or database is a plus but not required.

What You'll Gain:

Acquire practical skills in administrative support, project coordination, and client management within a leading AI technology company

Develop a deep understanding of AI solutions, their applications in solving enterprise problems, and the impact of technology on business processes.

Experience the dynamics of client engagement, from initial interactions to ongoing support. Develop skills in managing client expectations, addressing queries, and maintaining positive relationships.

Learn about the intricacies of AI technology, including APIs, application development, and machine learning models. Gain familiarity with industry-standard tools and methodologies.