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Customer Success Associate

4 months ago

Manila, National Capital Region, Philippines Bukas Finance Corp Full time

What You'll Do

Communicate with our customers on a daily basis to resolve a varied range of customer concernsWork closely with the management, product, marketing, and operations teams to improve the product based on customer feedbackIdentify gaps in the customer journey and, together with the Customer Success Team, create policies and procedures that optimize the customer experience.Able to create scalable and strategic customer centric programs providing exceptional customer support to our most valued students and guarantorsQualificationsYou have at least 1 year of experience in customer service / client or front-facing roles.Proficient in MS Excel / Google Sheets is a plus.The ability to converse in Bisaya/Cebuano is a plus.What We're Looking ForA Communicator: You are confident in engaging with our customers and can connect well with them.A Problem Solver: You are able to understand and resolve issues frequently presented by our students and guarantorsA Teamplayer: You can work in a cross-functional team from diverse backgrounds and rely on others' candid feedback for continuous improvementA Fast-Learner: Regardless of the course you're from, you show a desire to learn, passion to solve hard problems in an efficient amount of time, and an excellent academic record and outstanding analytical skills. This role is open to fresh graduates.A Plus: Translates analytics to action - strong analytical skills; capable of identifying trends, patterns and insights using data. Uses the key learnings to implement impactful initiatives quickly. Highly capable Google Sheets. SQL proficiency is a big bonus.