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Assistant Manager

2 months ago

Pasay, National Capital Region, Philippines Hilton Manila Full time

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.


The Assistant Manager - MAGIC supervises the MAGIC Team to ensure that our Guests receive an exceptional experience from check-in through check-out.

What will I be doing?

As a Assistant Manager - MAGIC, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:

  • Directs, supervises and coordinates the activities in MAGIC
  • Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission and other services provided within MAGIC
  • Investigates complaints regarding MAGIC and the MAGIC Agents, takes appropriate actions
  • Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions
  • Establishes and maintains effective employee relations
  • Organizes and conducts regular meeting for all MAGIC team to facilitate communication and a smooth operation
  • Manages and monitors the operation of all equipment's, software, hardware and endure all units are working and installed properly
  • Ensures all telecommunication equipment's are covered by the correct maintenance contract and the preventive maintenance is performed
  • Maintains up to date list of all telecommunication equipment
  • Investigates and reports software problem to Vendors, coordinates interface problem solving with the IT Manager
  • Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards
  • Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel
  • Performs related duties and special projects as assigned
  • Conducts shift briefings to ensure hotel activities and operational requirements are known
  • Assists with other departments as necessary
Requirements

What are we looking for?

A Assistant Manager - MAGIC serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Able to perform moderately complex mathematical calculations without error.
Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs.
Able to access and accurately input information using a moderately complex computer system.
Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Good interpersonal skills to provide overall guest satisfaction.
Able to work under pressure and deal with stressful situations during busy periods.
1 or 2 years of related working experience preferred.
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team members are at the heart of it all

Source: Hospitality Online