Technical Support Associate

3 days ago


Tarlac City, Central Luzon, Philippines Rex Education Full time

The position is primarily responsible for providing onsite technical and implementation support

to REX clients subscribed to Emerging Learning Solutions. Maintains healthy customer relationships, improves product adoption; design, implement, test maintain and monitor efficiency of schoology network infrastructure. OPERATIONS PLANNING AND ENGINEERING

1. Design and recommend operating standards and criteria including

service levels 2. Design, recommend and implement network configuration and infrastructure that employs scalability, reliability and resiliency and ensure infrastructure documentation is up-to-date.

3. Provides first level technical support and troubleshooting services for REX Emerging Learning Solutions products, the computer and information technology systems that REX's products utilize (such as computers, smartphones, tablets, software applications, network infrastructure, and internet connectivity) through configuration, installation, troubleshooting, hardware reset, IP configuration, and cable replacement. 4. Provides first level implementation support for REX products by password resetting, encoding and/or uploading materials, quizzes or assignment, provides guidance to the users of the system, and creation/generation of required reports.

5. Escalates second level technical issues to the Learning Solutions Specialist (or Learning Solutions Regional Manager) or to the Shared

Services Department. Second level issues are issues that are explicitly

1. Able to have a clear understanding of other businesses requirements and identify the appropriate technology that should be used given the identified requirements 2. Resolve technical issues that impact project objectives 3. Coordinates with IT head and CTS Manager for budgeting, costing and implementation of IT infrastructure requirements

  1. Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication). Engineering (Electrical/Electronic) or equivalent.
  2. Required skills: Design and implement LAN and WAN Networks, Data Center, Switches, Routers, Structured Cabling, AWS Cloud Services.
  3. At least 2 years of working experience in the related field is required for this position.
  4. Relevant certifications (e.g. CompTIA A+) and knowledgeable with MAC OS/IOS device will be an advantage.
  5. Organization, process and project management skills.
  6. Must have excellent interpersonal skills and can easily relate with people in various levels of the organization.
  7. Strong analytical and reasoning abilities. Ability to think and plan strategical and has high degree of flexibility and is willing to cope with constant change.
  8. Ability to adopt Learning Management System.


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