Technical Support Engineer

2 weeks ago


Cebu City, Central Visayas, Philippines Datamatics Careers- Philippines Full time
Key and Responsivities
  • Provide the first point of IT Support contact for all employees.
  • Installing and configuring computer hardware operating systems and applications.
  • Assisting staff or clients through a series of actions, either face to face; email, or over the telephone to help set up systems or resolve issues.
  • Troubleshoot technical issues to resolution and/or escalate to L2 support as required.
  • Log all incidents and service requests in the designated Helpdesk Ticketing system.
  • Manage Helpdesk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency.
  • Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to relevant suppliers in a timely manner.
  • Provide technical assistance to project teams and undertake technical project roles when required; supporting the rollout of new applications and solutions.
  • Willing to work in 24/7 operations. Ability to work independently and in a cross-functional team.

OTHER SKILLED REQUIRED:

  • Strong customer service, troubleshooting, and problem solving skills.
  • Knowledge of hardware, software, and network troubleshooting.
  • Knowledge in Active Directory is a Plus.
  • ITIL training or Certificate is a Plus


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