Technical Support

2 weeks ago


Cebu City, Central Visayas, Philippines RealPage, Inc. Full time

The Product Support Agent I will communicate with customers via phone, chat and/or email inquiries requiring assistance with RealPage software products. Agents quickly respond to the call, chat or email, diagnose the issue, accurately record all issues in the CRM tool and strive to achieve a high First Call Resolution rate or assign the case to Tier 2 agent for further review.

PRIMARY RESPONSIBILITIES

  • Deliver customer centric care via phone, chat or email interactions with customers that drives customer satisfaction.
  • Leverage understanding of the industry, customer's portfolio of products, and their business processes to deliver a personalized experience with every customer interaction.
  • Document customer interactions through the ticket management system.
  • Establish relationships and trust with customers during interactions.
  • Provide basic training to customers that may require a how-to session and walkthrough.
  • Troubleshoot integrated products with customers to isolate issues to root cause.
  • Manage situations that require real-time solutions and setting clear expectations on resolution plans.
  • Provide high levels of customer satisfaction measured by customer satisfaction and efficiency metrics.
  • Document product knowledge solutions when applicable.
  • Learn and become proficient on one or more RealPage products by gaining "Skills Certification" in assigned product support areas and more as career progresses.
  • Perform additional duties as required.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • 2 years of customer service experience.
  • Strong technical and troubleshooting skills (PCs and Internet computing).
  • Strong verbal, written and interpersonal communication skills.
  • Experience using MS Office applications (Word, Outlook, PowerPoint, and Excel).
  • Operate during assigned shift determined upon hire based on business need.
  • Ability to work a flexible schedule, occasional overtime may be requested.
  • Minimum of 30 wpm typing skills.

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

  • Previous call center experience.
  • Ability to troubleshoot hardware.
  • Understanding of networking (routers, networks, etc.).
  • Experience in housing industry, property management or real estate.
  • Fluency in Spanish.
QualificationsSkillsPreferredAttention to Detail

Intermediate

Customer Service

Intermediate

BehaviorsPreferredFunctional Expert Functional Expert: Considered a thought leader on a subject Innovative: Consistently introduces new ideas and demonstrates original thinking Detail Oriented Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well EducationPreferred

Bachelors or better.

ExperienceRequired

Strong technical and troubleshooting skills (PCs and Internet computing).

2 years: 2 years: Technical customer service experience Preferred

Ability to troubleshoot hardware.

Understanding of networking (routers, networks, etc.).

#J-18808-Ljbffr

  • Cebu City, Central Visayas, Philippines Teradyne Philippines, Ltd. - Cebu Full time

    The Technical Support Representative is the primary interface for customers contacting the center for hardware and software support and complaints. He/She is responsible in synthesizing both internal and external feedback and turns it into actionable items, leads the corrective actions, supports teams, and projects that will deliver solutions and issues for...


  • Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc Full time

    Tahche Outsourcing Services Inc. is an outsourcing company based in Cebu City, Philippineswith clientele all over the United States. We have over 300 Rockstar employees across variousindustries and we are continuously expanding fast.One of our partner clients is seeking a dedicated and skilled Technical Support Manager tojoin their growing team. In this...


  • Cebu City, Central Visayas, Philippines BSA Solutions Inc Full time

    ABOUT USBSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage...


  • Cebu City, Central Visayas, Philippines Datamatics Careers- Philippines Full time

    Provide the first point of IT Support contact for all employees.Installing and configuring computer hardware operating systems and applications. Assisting staff or clients through a series of actions, either face to face; email, or over the telephone to help set up systems or resolve issues. Troubleshoot technical issues to resolution and/or escalate to L2...


  • Cebu City, Central Visayas, Philippines Datamatics Careers- Philippines Full time

    Key and ResponsivitiesProvide the first point of IT Support contact for all employees.Installing and configuring computer hardware operating systems and applications.Assisting staff or clients through a series of actions, either face to face; email, or over the telephone to help set up systems or resolve issues.Troubleshoot technical issues to resolution...


  • Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc Full time

    Tahche Outsourcing Services Inc is an outsourcing company based in Cebu City, Philippines with clientele all over the United States. We have over 300 Rockstar employees across various industries and we are continuously expanding fast. One of our partner clients is seeking a dedicated and skilled Technical Support Representative to join their growing team. In...


  • Cebu City, Central Visayas, Philippines Jocsoncollege Full time

    Technical Support Representative (CEBU IT PARK at eTeam Workforce Private Corp. | Jobs | Technical Support Representative (CEBU IT PARK)eTeam Workforce Private Corp. Central Visayas (Region VII), Cebu City No experience required. 15, ,700 Full Time, Temporary 25 openings Submit ResuméLink View CareerSiteJob Details RequirementsCandidate must possess at...


  • Cebu City, Central Visayas, Philippines 20 DexCom Philippines Inc Full time

    Supervisor Technical Support page is loaded Supervisor Technical Support Apply remote type Flex locations Cebu, Philippines time type Full time posted on Posted Yesterday job requisition id JR104432 About DexcomFounded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with...


  • Cebu City, Central Visayas, Philippines Santaisabel Full time

    Technical Support Representative (CEBU IT PARK)Candidate must possess at least a Bachelor's/College Degree, High School Diploma on any course.Fresh Grad / Entry Level specializing in IT/Computer - Network/System/Database Admin or equivalent.ResponsibilitiesHIRING TECHNICAL SUPPORT REPRESENTATIVESBENEFITS: Competitive Salary (Up to P 16,700)HMO + Life...


  • Cebu City, Central Visayas, Philippines Cornerstone onDemand Full time

    Cornerstone onDemand Advanced Technical Support Specialist Philadelphia , Pennsylvania Apply Now Job Title: Advanced Technical Support SpecialistJob Description:The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy, collaborative,...


  • Cebu City, Central Visayas, Philippines bioMerieux, Inc Full time

    bioMerieux, Inc Lab IT Technical Support Specialist Philadelphia , Pennsylvania Apply Now Reference #: DescriptionPosition SummaryProvide high-level technical expertise, leadership, and direction through training, troubleshooting, and project management to internal and external customers for the diagnostic test systems marketed by bioMerieux. Items under the...


  • Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time

    Join Our Team as a Technical Support RepresentativeCurrently enrolled at least in the 2nd year of college (with no back subjects)No prior work experience requiredHigh School or Senior High School graduates with or without 6 months of BPO exposure - Open to working during holiday seasonsExcellent Verbal and Written Communication AbilitiesAvailable to start...


  • Cebu City, Central Visayas, Philippines Supporting Enterprises Full time

    Technical Support Team Lead (For Pooling) Supervisors/Team Leaders (Call Centre & Customer Service) We are looking for an exceptional customer service team leader with a technical flair to join our support team, work with some of the world's top brands, and have an impact on our current and future offeringsIf you're an experienced support manager who enjoys...


  • Cebu City, Central Visayas, Philippines OfficePartners360 Full time

    Customer Service + Technical support (Customer Service Representative Level 2)Cebu City, Philippines | Posted on 03/05/2024 OP360/TLC is currently hiring a Full-Time Tier 2 Customer Service Representative to join our growing team. We are looking for someone who is well-organized, pays great attention to detail, and is data-driven. The ideal candidate will...


  • Cebu City, Central Visayas, Philippines Supporting Enterprises Full time

    Technical Support Team Lead (For Pooling) Supervisors/Team Leaders (Call Centre & Customer Service) Yotpo is the leading eCommerce marketing platform, helping thousands of forward-thinking brands like Rebecca Minkoff, MVMT, Bob's Discount Furniture, and Steve Madden accelerate direct-to-consumer growth. Our single-platform approach integrates data-driven...


  • Cebu City, Central Visayas, Philippines Jocsoncollege Full time

    Candidate must possess at least a Bachelor's/College Degree, High School Diploma, Senior High School Diploma on any course.Fresh Grad / Entry Level specializing in Technical and Helpdesk Support or equivalent.ResponsibilitiesQualifications2nd year College Undergrad (No back subjects)= No experience neededHS/SHS Graduates with 6 months BPO experienceAverage...


  • Cebu City, Central Visayas, Philippines Hornetsecurity Full time

    Are you passionate about technology and driven to combat cybercrime? Join Hornetsecurity, a leading international cybersecurity company with 18 offices worldwide and headquarters in Germany. We have just opened a new office in Cebu (IT Park) and are looking for a dedicated Technical Support Engineer (m/f/d) to join our team and help us safeguard businesses...


  • Cebu City, Central Visayas, Philippines Supporting Enterprises Full time

    Engineering - Software (Information & Communication Technology) The Technical Support Engineers are first responders to tickets from customers and they help troubleshoot, install, update content, onboard customers, etc., or escalate concerns to a different department.Duties and Responsibilities:Provide above-and-beyond service to Yotpo's customers,...


  • Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time

    SERVER TECHNICAL SUPPORT REPRESENTATIVES (3 vacancies)CEBU CITY LOCATIONMain Responsibility:● Main contact of customers for IONOS Support Improve weekly and monthly performance based on feedback from the Market Head of Server Operations. ● Proactively inform and report to the supervisor for support related issues ● Recommend solutions to customer...


  • Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time

    SERVER TECHNICAL SUPPORT REPRESENTATIVES (3 vacancies)CEBU CITY LOCATION Main Responsibility:Main point of contact for customers needing IONOS SupportEnhance weekly and monthly performance based on feedback from the Head of Server OperationsProactively report support-related issues to the supervisorProvide solutions to customer concernsParticipate in...