IT Support Engineer

2 weeks ago

Tarlac City, Central Luzon, Philippines NeksJob Philippines Full time

Dayshift Level 1-2 IT Support Engineer to Start ImmediatelyAbout the business and the roleThe client is a fast-growing Managed IT Service Provider.

They serve a diverse client base across Australia, ranging from SMB to corporate businesses across a broad range of industries.

We are seeking an enthusiastic Level 1-2 service desk engineer with a strong work ethic to join our team.

Job benefits:

  • High exposure to the latest and a wide range of enterprisegrade technologies.
  • A culture of continuous learning and development
  • Working within a supportive team collaborative, friendly and energeticYour job role:
  • Provide support to clients via telephone, email, remote access tools and onsite.
  • Troubleshoot and resolve complex technical issues related to hardware, software, and network connectivity.
  • Resolve incidents assigned to you in a timely manner ensuring customer service and client outcomes are paramount.
  • Monitor and action alerts from client systems.
  • Attend onsite for onsite support when required.

Requirements:

  • Minimum 2 years experience in providing technical service role.
  • MSP experience well regarded.
  • Strong troubleshoot and problemsolving skills.
  • Strong knowledge of Windows OS, Server, and Networking
  • Experience with Microsoft 365 cloud technologies
  • Office 365, Exchange, Azure AD, SharePoint/OneDrive, MDM
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members alike.
  • Ability to prioritize and manage multiple tasks simultaneously.
  • A passion for technology and a commitment to staying up to date with the latest developments in the field.

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