Account Service Manager

2 weeks ago

Tarlac City, Central Luzon, Philippines Metrobank Full time

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This role is open for both iAspire candidates and external talents. We encourage you to refer candidates to this role.

Position Title: Account Service Manager

Job Summary

  • Responsible for the timely and accurate servicing of all loans and trade transactions of IBS customers in coordination with the Operating units and in accordance with the Bank's existing policies and BSP regulations.

Specific Duties & Responsibilities

  • Provides servicing of all loans and trade transactions to IBS customers, in coordination with other Operating units and in accordance with the Bank's existing policies and BSP regulations.
  • Supervises the Account Service Associate/s (ASA) and ensures timely and proper booking of all loans and trade transactions and adherence to the Bank policies and BSP regulations.
  • Ensures proper documentation and checks that any deviation approval for all loans and trade transactions has been obtained by the RM from the proper credit approving authorities prior to endorsing the transaction processing
  • Assists in handling of transaction-related customer complaints and recommend solutions
  • Monitors and ensures timely submission of BIR 2306 and 2307, that there are zero A/Rs and A/Ps, and no Technical Past Dues
  • Performs other related functions that may be assigned from time to time.

Other Details:

Rank: Officer

Unit: Enterprise Services Sector / Operations Group / Loans Operations Division / Corporate Service Management Department

Location: Tarlac Main Branch San Roque Tarlac

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach

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