Technical Support Representative

2 weeks ago

Angeles City, Central Luzon, Philippines Clark Outsourcing Full time

Position Title: Technical Support Representative

Salary: 30, , 000 PHP monthly

Reports To: Partner, Partner Advisor

Primary Relationships: Partner Team

Date: June 2024

Schedule: 9:00 PM TO 6:00 AM PH Time

Responsibilities:

  • Correspondence via phone, email, and ticketing system
  • Troubleshoot application, data and process issues with step-by-step instructions to reproduce and fix errors
  • Self-managed and independent worker, able to work with little supervision. Work independently and in a team
  • Ability to clearly and concisely summarize technical issues, search appropriate documentation and ticket history for solutions and apply them to new tickets.
  • When required, document troubleshooting steps for a clean hand off to higher tier engineering teams
  • Ensure high-quality customer experiences through excellent communication and follow-through. Read and write product/technical documentation
  • Able to empathize with customers experiencing issues. Able to prioritize and escalate issues to the development team. Able to speak to both business and technical audiences
  • Training of customers on application use, functionality, data quality and reporting and help them resolve application issues
  • Create training materials and document solutions to incidents as they arise
  • Able to learn quickly
  • Familiar with cloud technologies. Azure preferred
  • Scripting or programming experience is desirable, particularly SQL and TSQL queries for Microsoft SQL Server
  • Desire to take on additional responsibilities
  • Will need to become knowledgeable on Texas Property Tax Code

Qualifications:

  • Fifth-year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience
  • Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
  • Ability to write speeches and articles for publication that conform to prescribed style and format
  • Ability to effectively present information to top management, public groups, and/or boards of directors
  • Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100's
  • Ability to perform these operations using units of American money and weight measurement, volume, and distance
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Knowledge of SQL Server. Scripting or programming experience is nice to have
  • Development software; Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, Outlook, Internet Explorer)
  • Word Processing software and Windows 10 Order processing systems

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