Marketing Officer Resume Sample

2 weeks ago

Tarlac City, Central Luzon, Philippines Sample Templates Full time

This resume is a sample for the post of Marketing Officer/Telemarketing Officer/ Online Marketing Officer. The Marketing Officer/Telemarketing Officer/ Online Marketing Officer must have the following qualities: good communication skills, active and brisk thinking and decision-making, eloquence, a welcoming and friendly nature, and a strong command of the English language. Because English is an international language, the entire world communicates through this language for business or other purposes.

The Key Points To Write Attractive CV:

The Marketing Officer/Telemarketing Officer/ Online Marketing Officer is very important for the success and sales of any product or brand. The employer wants to hire a person who has good ethical and impressive skills and is dedicated to his job. How do you build a good resume for this job? Below we have provided a resume sample for your assistance. It should help you to express your expertise correctly. Also adding references and awards to your resume adds to the worth of your resume.

Here is the preview you can copy and paste in your Word Document:

Marketing Officer Resume Sample NAME

(Address, Whatsapp, Email, Other)

OBJECTIVE:

To apply and maximize my skills and to widen my experiences in the field of customer service and office administration with a competent multinational company and offer my services in achieving its goals.

SKILLS & COMPETENCIES:

Over 8 years of experience in offering top-notch customer service dealing with accounts, customer concerns, technical assistance, and training; focused on providing excellent service complimented with being proactive and ability to handle tough situations assuring customer satisfaction and achieving targets and commendations. A highly passionate and enthusiastic person, Living and working in excellence. Fluent in Filipino and English; Can easily adapt to work in multicultural environments and is easily taught with minimal supervision.

  • CRM
  • Microsoft Office
  • Exemplary Customer Service
  • 60 wpm typing

PROFESSIONAL EXPERIENCE:

Marketing Executive

Sirinex-DWC LLC

Main Responsibilities:

  • Liaising and networking with a range of stakeholders including customers, colleagues, suppliers, and partner organizations;
  • arranging the effective distribution of marketing materials;
  • maintaining and updating customer, client, and supplier databases;
  • organizing and attending events such as conferences, seminars, receptions, and exhibitions;
  • conducting market research, for example, using customer questionnaires and focus groups;
  • contributing to, and developing, marketing plans and strategies;
  • Supporting the managing director and other colleagues.
  • Admin task for Import/export process in UAE.
  • Dubai Trade, Customs, Municipality Portal, FIRS

SM Department Store

Main Responsibilities:

  • Makes customers the priority, actively seeks out customers, greets all customers, offers assistance
  • Answer questions about merchandise for the customer's level of expertise.
  • Escort customers to appropriate merchandise, no matter what department.
  • Describe the features and benefits of merchandise.
  • Demonstrates a high level of knowledge of products, services, and procedures in assigned areas and nearby departments.
  • Seeks to fully understand the customers' needs, provides the customer with the best solution even if it involves a markdown, and contacts other associates/leaders as needed; until the customer's need is met.
  • Assist customers with special orders and installed sales
  • Set and achieve personal sales goals
  • Execute daily stock maintenance: all products are signed, displayed, lit, and cleaned.
  • Ensure that aisle end caps and counter promotions are clean, presentable, and in-stock

Technical Consultant & Telesales

Sutherland Global Services

Main Responsibilities:

  • Offered excellent customer service to thousands of international clients;
  • Worked with all the company's departments (accounts/billing, management, and supervisory) smoothly, resolving any technical, accounts, or service concerns with superb client satisfaction and commendations.
  • Trained new consultants to company standards and ensured quality work and excellent service;
  • Handled escalated calls resolved customer concerns and exemplified top-notched customer service;
  • Support service plan downgrades and upgrades, reactivating canceled and or suspended accounts, processing customer payments by check, credit or debit card;
  • Support technical issues of the customer such as no browsing, slow browsing, and other technical-related concerns;
  • Quickly and effectively solve customer challenges.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

TRAINING

TECHNICAL SUPPORT REPRESENTATIVE TRAINING (Sutherland Global Services)

  • As a part of customer service, Technical Support may require more specific or targeted training depending on the products or services of the business. As the word implies, a Technical Support Representative's main role is to assist their customers who require help with the product or service they acquired. (Satellite Internet Service)
  • The ability to give directions effectively.

PRODUCT SPECIFIC TRAINING (Sutherland Global Services)

  • Introduction to a specific product of the Account (Satellite Internet Service Provider)
  • Includes training in handling Billing queries.
  • Tools introduction (Oracle/CRM)
  • February 2008
  • LANGUAGE & COMMUNICATIONS SKILLS (Sutherland Global Services)
  • Introduction to English Language
  • 3 Components of Communication.
  • How to provide good customer support.

EDUCATIONAL BACKGROUND

TERTIARY

Bachelor of Science in Nursing

San Pablo, Tarlac City

SECONDARY

Don Bosco Technical Institute

Technical Course: Electronics

Sto Cristo, Tarlac City

PERSONAL PROFILE

Age: 26 yrs. Old Civil Status: Married

Citizenship: Filipino Religion: Catholic

  • Edit the resume sample with your particulars.
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