Assistant Executive Housekeeper
2 weeks ago
Responsibilities include:
- Supervising daily operations of the Housekeeping Department, including planning and organizing work schedules for supervisors and attendants.
- Inspecting guestrooms, especially those designated for VIP arrivals and public areas, to ensure they meet quality standards.
- Handling guest complaints and internal concerns efficiently, providing timely updates to the Executive Housekeeper.
- Maintaining steady communication with the Front Office regarding room allocations, special amenities, and any necessary setups for guest arrivals.
- Collaborating with Engineering for the prompt resolution of maintenance issues, ensuring all defect issues are monitored and followed up regularly.
- Attending inter-departmental meetings to ensure effective collaboration and coordination.
- Monitoring departmental costs to achieve financial objectives, focusing on cost-efficient operations, including labor and supply expenses.
- Participating in budget preparation and managing inventory, including linen and operating equipment, ensuring timely replenishment and organization.
- Developing training plans and conducting training sessions to enhance staff competencies in housekeeping standards and customer service.
- Ensuring adherence to hygiene and grooming standards among staff, promoting a high level of professionalism.
- Ensuring all guestrooms and public areas are regularly maintained, clean, and in good working condition.
- Monitoring compliance with standard operating procedures, including those related to lost and found, key control, and health and safety for employees and guests.
- Preparing and implementing departmental goals and objectives, ensuring alignment with organizational standards.
The role requires regular standing, walking, and using hands to touch, handle, or feel objects. It also involves lifting and moving items weighing up to 50 pounds consistently, as well as working in crowded indoor areas with potential exposure to second-hand smoke and high noise levels.
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