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Inbound Sales Specialist

2 months ago

Manila, National Capital Region, Philippines FAST TRACK FBA LIMITED Full time

Base Salary: 50k PHP per month with on-target earnings of 20k PHP.

Are you someone who wants to earn good money while working from home in a flexible environment? Do you have the drive and initiative to chase down leads? If so, this role could be perfect for you. You'll be offering a well-regarded product with over 200 five-star reviews, recognised in the industry. You'll get top-notch support, working directly with the company owner, using and refining a proven sales process.

Most of your work will involve conversations through social media chats, with some face-to-face video calls as well. Please note that this role requires working night shifts in the Philippines to align with the US time zone, but there is flexibility within specific hours.

Key Responsibilities:

1. Contact to Sale Chat Conversion

Goal: Drive signups and revenue by engaging with potential and existing customers from our social media following. Target: $20,000 in monthly revenue, currently achieved with a 14% conversion rate.Tasks:
  1. Reach out to leads generated by our marketing team and close deals.
  2. Measure success through conversion tracking of inbound leads:
  3. Contact leads using our sales process.
  4. Follow up and close those leads.2. Client Calls
  5. Goal: Handle inbound sales calls via video and follow up with those leads.
  6. Tasks:
  7. Attend up to 20 calls per week, with up to five calls a day, each lasting about a maximum of 45 minutes.3. Customer Service
  8. Goal: Provide first-line support, handling tickets, answering customer questions, and seeking solutions within the company.
  9. Tasks:
  10. Manage customer service tasks for about 1 hour per day using our ticketing system, support email or social media.THE REQUIRED COMPETENCIES
  11. At least college graduate with Business Management or any related course
  12. 2-3 years of sales experience
    Technical Know-How:
  13. Sales by chat process
  14. Inbound sales
  15. Customer serviceSoft Skills:
  16. Strong communication skills in English (spoken and written)
  17. Negotiation skills
  18. Business acumen
  19. Customer service orientation
  20. Analytical and problem-solving abilities
  21. Leadership and management skills
  22. Teamwork and interpersonal skills
  23. Research skills (business intelligence, competitor analysis, voice of the customer, market research)Technology Skills:
  24. Google Suite
  25. MS Office applications
  26. Communication media (Slack, WhatsApp, Facebook Messenger, Skype, Zoom, Trello)
  27. CRM tools
  28. Strong systems aptitudeOther Skills:
  29. Problem-solving ability
  30. Detail-oriented with a quick learning ability
  31. Initiative and passion for excellence
  32. Willingness to perform various functions
  33. High regard for integrity, excellence, continuous learning, teamwork, and creative thinking/innovation
  34. Comfortable working in a fast-paced, digitally-centric environment
  35. Process complianceRequired Tools:
  36. Desktop/laptop with the following specs:
  37. Processor: Intel Core i5 or higher (excluding U processors)
  38. RAM: 8 GB or higher
  39. A fast and stable internet connection (at least 30 MBPS) with a backup (e.g., pocket wifi)
  40. Noise-canceling headphones
  41. Web camera
  42. Google Meet for video calls
  43. Quiet and professional workstationBenefits:
  44. Immediate start
  45. Full-time career
  46. Opportunity to learn different facets of e-Commerce operations
  47. Career advancement opportunities
  48. Monthly salary: Minimum Php 50,000.00 NET, payable twice a month
  49. (8 hours/day; 5 days/wk)
  50. Incentive scheme
  51. Monthly Internet Subsidy of Php 1,000 upon hiring
  52. Onboarding tools (headset and webcam) provided after 3 months
  53. Paid training
  54. Paid holidays
  55. Personal days/leave
  56. 13th-month bonusHow to apply:

    Click on below link