Key Account Manager

Account & Relationship Management (Sales)

Full time

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Position Overview: We are seeking an experienced and results-driven Key Account Manager to join our team in the Building Automation Industry. The Key Account Manager will play a pivotal role in developing and maintaining strong relationships with key clients, driving business growth, and ensuring exceptional customer satisfaction. This role requires a deep understanding of building automation systems and a strategic approach to client management.

Responsibilities:

• Client Relationship Management:
  • Build and nurture long-term relationships with assigned key accounts in the building automation sector.
  • Understand client needs, objectives, and pain points to propose customized solutions that align with our products and services.
• Revenue Generation:
  • Drive the attainment of revenue targets and sales goals for assigned key accounts.
  • Identify opportunities for upselling, cross-selling, and introducing new building automation solutions.
• Strategic Account Planning:
  • Develop and execute comprehensive account strategies to enhance client satisfaction and retention.
  • Collaborate with cross-functional teams to provide holistic solutions that address client requirements.
• Technical Expertise:
  • Demonstrate a deep understanding of building automation systems, controls, and IoT technologies.
  • Communicate technical concepts effectively to clients, aligning solutions with their specific needs.
• Contract Negotiations:
  • Lead contract negotiations, ensuring terms are favorable for both clients and the company.
  • Oversee contract renewals and modifications to sustain long-term partnerships.
• Industry Insights:
  • Stay updated with trends and advancements in building automation, smart technologies, and energy efficiency.
  • Utilize industry insights to provide valuable feedback for product development and improvements.
• Effective Communication:
  • Serve as the primary point of contact for key clients, promptly addressing inquiries and resolving issues.
  • Collaborate internally with sales, technical, and support teams to ensure seamless client experiences.
• Performance Tracking:
  • Monitor and report key account metrics, sales performance, and progress against targets.
  • Provide regular updates to management on account status, challenges, and growth opportunities.
• Customer Satisfaction:
  • Ensure outstanding customer satisfaction by delivering timely responses and exceptional service.
  • Proactively manage concerns or escalations to maintain positive and productive client relationships.

Qualifications:

• Bachelor's degree in Business Administration, Electronic Communication Engineering, Electronics Engineering, Electrical Engineering, or a related field (Master's preferred).
• A minimum of 8 years of experience as a Key Account Manager or in a similar client-facing role within the building automation industry.
• Profound knowledge of building automation systems, controls, and related technologies.
• Proven ability to achieve or exceed revenue targets and drive business expansion.
• Excellent interpersonal, communication, and negotiation skills.
• Strategic thinker with the capability to identify growth opportunities.
• Familiarity with CRM software, technical documentation, and Microsoft Office Suite.
• Strong analytical and problem-solving abilities.
• Ability to work independently, manage priorities, and meet deadlines.
• Willingness to travel as required to engage with key clients.
• Competitive salary and performance-based incentives.
• Comprehensive benefits package including health, dental, and retirement plans.
• Opportunity for professional advancement within a leading building automation company.
• Collaborative and innovative work environment.

How many years' experience do you have as a key account manager?

Which of the following Customer Relationship Management (CRM) systems do you have experience using?

Which of the following languages are you fluent in?

Services

Not specified

Delta, founded in 1971, is a global provider of power and thermal management solutions. Its mission statement, "To provide innovative, clean and energy-efficient solutions for a better tomorrow," focuses on addressing key environmental issues such as global climate change. As an energy-saving solutions provider with core competencies in power electronics and automation, Delta's business categories include Power Electronics, Automation, and Infrastructure.

Delta offers some of the most energy efficient power products in the industry, including switching power supplies with efficiency over 90%, telecom power with up to 98%, and PV inverters with up to 99.2% efficiency. We have also developed the world's first server power supply certified as 80 Plus Titanium.

Headquartered in Taiwan, we regularly invest over 8% of our annual sales revenues in R&D and have worldwide R&D facilities in China, Europe, Japan, Singapore, Thailand, and the U.S.

Delta is a frequent recipient of international awards and related recognition for innovation, design, and continuous dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability Indices for 12 consecutive years. In 2020 and 2022, Delta was also recognized by CDP with two "A" leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain for the 6th consecutive year.

In response to the challenge of climate change, Delta will remain committed to the research and development of innovative, energy-saving products, solutions and services that contributing substantially to the sustainable development of mankind.

Delta, founded in 1971, is a global provider of power and thermal management solutions. Its mission statement, "To provide innovative, clean and energy-efficient solutions for a better tomorrow," focuses on addressing key environmental issues such as global climate change. As an energy-saving solutions provider with core competencies in power electronics and automation, Delta's business categories include Power Electronics, Automation, and Infrastructure.

Delta offers some of the most energy efficient power products in the industry, including switching power supplies with efficiency over 90%, telecom power with up to 98%, and PV inverters with up to 99.2% efficiency. We have also developed the world's first server power supply certified as 80 Plus Titanium.

Headquartered in Taiwan, we regularly invest over 8% of our annual sales revenues in R&D and have worldwide R&D facilities in China, Europe, Japan, Singapore, Thailand, and the U.S.

Delta is a frequent recipient of international awards and related recognition for innovation, design, and continuous dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability Indices for 12 consecutive years. In 2020 and 2022, Delta was also recognized by CDP with two "A" leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain for the 6th consecutive year.

In response to the challenge of climate change, Delta will remain committed to the research and development of innovative, energy-saving products, solutions and services that contributing substantially to the sustainable development of mankind.

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