Senior Key Accounts Manager

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries.

We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Find out more oncareers.rentokil- [link removed]

Our family of businesses:

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focussing on top quality products and services.

Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacific Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity. We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country. Working within our functions departments, you would be supporting all of our business in Philippines.

Description

Rentokil Initial:

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries.

We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Find out more oncareers.rentokil- [link removed]

Our family of businesses:

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focussing on top quality products and services.

Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacific Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity. We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country. Working within our functions departments, you would be supporting all of our business in Philippines.
Requirements

Your day-to-day responsibilities will include:

Key Account / Customer Management

• Manage customer needs and ensure customer satisfaction and long term relationship
• Deliver speedy and quality action to changing customer needs, market conditions and competitor activity
• Manage customer's account and ensure good credit status and effective cash collections
• Prevent contract terminations and achieve customer retention
• Achieve Key Accounts KPI
• Enable effective communication between customer and cross-functional team in order to provide strong team representation to meet the customer's expectations.
• Ensure compliance to standard process, procedures and quality standards
• Monitor competitor activities and act on counter measures.
• Promote company products and services
• Resolve customers' complaints with urgency and in accordance with company policy.

People Management

• Conduct weekly KA alignment meeting
• Ensure communication and understanding of company objectives and policies among KA team
• Lead synergy with cross-functional teams and managers
• Take action for self-improvement either through private study, membership of suitable associations and attendance at courses

Credit Management

• Drive cash collection and achieve DSO target across the customer base
• Ensure customer credit is kept within the targeted guidelines of the business.
• Ensure team understanding and compliance to agreed policy on credit management

Customer Care Service

• Deliver outstanding customer care service through the Customer Contact Strategy
• Continuously improve customer needs by developing good customer relationships by monthly face to face and visit
• Work closely and leverage with cross-functional team members to develop strategic approaches and customer solutions
• Enable cross-functional teams by properly managing customer expectations at the onset of the sale.

KPI Management

• Revenue
• Profit
• Customer / Colleague Retention
• Zero Terminations
• DSO

Administration and Policy Directive

• Ensure accuracy and completeness of required documents for both Pest and Hygiene for New Business and Jobs Sales prior to service or treatment
• Ensure on-time and accurate Sales reports
• Prevent and resolve terminations and complaints; and act efficiently on inquiries, orders and other sales document
• Manage day to day sales activities, including proposal, service agreement, prospecting, market development, handling complaints and termination calls
• Develop, recommend and implement policies that would increase productivity thereby realizing and achieving sales targets, reduce customer complaints, and controls that would minimize if not eliminate risk & losses to the business

Customer Development

• Resolve customer complaints & inquiries with urgency and importance following the company SOPs and 2/24 promise
• Conduct regular quality inspection and customer visit to maintain good business relationship and improve customer retention
• Act on potential sales and collection opportunities on the service area to generate incremental business, up-selling and improve cash collection
• Attend required trainings, meetings, conferences and other official company functions necessary for business growth, government legislation compliance and customers' requirement.

Do you have what it takes? If you want to be considered for this role you will need:

• Preferably candidates with Bachelor's Degree in Agriculture major in Entomology, Microbiology or BS Biology.
• Preferably 2 to 3 years related experience with strong inclination to Sales and/or Customer Service Relationship.
• With excellent communications skills
• Proficient in MS Offices
• Willing to work in Brgy. Kalawaan, Pasig City

Benefits

Are you interested? Here's what you can expect when you join us...

Benefits From Start Date

• HMO (Health Insurance)
• Group Personal Accident Insurance
• Group Term Life Insurance
• 13th Month Pay
• Paid Non working holidays

Benefits after 6 months of continuous work and pass the performance evaluation;

• Annual pay increase
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Paternity/Maternity Leave
• Matrimonial Leave
• Bereavement Leave
• Other perks

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today

Apply for this job [link removed]

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a key account manager?

Do you have experience in a role which requires relationship management experience?

How many years of B2B sales experience do you have?

Which of the following Microsoft Office products are you experienced with?

Do you have customer service experience?

How much notice are you required to give your current employer?

Where We Operate

Rentokil Initial is a UK based Pest Control & Hygiene Services Company. We are one of the largest business services companies in the world, operating in the major economies of Europe, North America, Asia Pacific and Africa. Our company has over 46,000 employees worldwide providing a range of support services in over 88 countries.

In the Philippines, we currently employ 847 employees through our Head Office and Branch networks nationwide, covering commercial and residential customers across the country. Our customers include Food Processing, Property Management, Food & Beverage establishments, Hospitality industry as well as Residential accounts.

We take pride of our employees who are fully committed in our business, our customers and our colleagues. Our Service Technicians and Leaders are professionals and experts in their own field and empowered with skills and judgement to provide effective pest management and hygiene solutions to our customers.

We adhere to high Safety standards and we ensure that all our Employees 'Leaves Home Safe and Goes Home Safe'.

We contribute to society by supporting a pest free, safe and hygienic facilities and environment.

Our Mission:

Our Vision:

Being the best at what we do by doing what's right for our colleagues and customers.

Our Values:

Service, Relationship and Teamwork

Deliver Results, Act Commercially, Manage Self, Coach & Develop, Work with Others, Display Leadership

Where We Operate

Rentokil Initial is a UK based Pest Control & Hygiene Services Company. We are one of the largest business services companies in the world, operating in the major economies of Europe, North America, Asia Pacific and Africa. Our company has over 46,000 employees worldwide providing a range of support services in over 88 countries.

In the Philippines, we currently employ 847 employees through our Head Office and Branch networks nationwide, covering commercial and residential customers across the country. Our customers include Food Processing, Property Management, Food & Beverage establishments, Hospitality industry as well as Residential accounts.

We take pride of our employees who are fully committed in our business, our customers and our colleagues. Our Service Technicians and Leaders are professionals and experts in their own field and empowered with skills and judgement to provide effective pest management and hygiene solutions to our customers.

We adhere to high Safety standards and we ensure that all our Employees 'Leaves Home Safe and Goes Home Safe'.

We contribute to society by supporting a pest free, safe and hygienic facilities and environment.

Our Mission:

Our Vision:

Being the best at what we do by doing what's right for our colleagues and customers.

Our Values:

Service, Relationship and Teamwork

Deliver Results, Act Commercially, Manage Self, Coach & Develop, Work with Others, Display Leadership

Perks and benefits

Variable Allowances, Insurance/Healthcare cover, I

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