Key Account Manager

Account & Relationship Management (Sales)

Full time

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Position Overview: We are seeking a highly motivated and results-oriented Key Account Manager with a minimum of 8 years of experience in an international company to join our dynamic team in the ICT industry. The Key Account Manager will play a pivotal role in developing and maintaining strong relationships with key clients, driving revenue growth, and ensuring exceptional customer satisfaction. This role requires a strategic thinker with excellent communication and negotiation skills.

Responsibilities:

• Client Relationship Management:
  • Develop and nurture long-term relationships with assigned key accounts.
  • Understand client needs, objectives, and challenges to propose tailored solutions that align with our services and products.
• Revenue Growth:
  • Drive the achievement of revenue and sales targets for assigned key accounts.
  • Identify opportunities for upselling, cross-selling, and introducing new products or services.
• Develop and execute account strategies to maximize client satisfaction and retention.
• Collaborate with cross-functional teams to deliver comprehensive solutions that address client needs.
• Negotiation and Contract Management:
  • Lead contract negotiations, ensuring terms are favorable for both the client and the company.
  • Manage contract renewals and amendments to sustain long-term partnerships.
• Market Insights:
  • Stay up-to-date with industry trends, market dynamics, and competitive landscape.
  • Use market insights to provide valuable feedback for product and service development.
• Communication and Collaboration:
  • Serve as the primary point of contact for key clients, addressing inquiries and resolving issues promptly.
  • Collaborate internally with sales, technical, and support teams to deliver seamless solutions.
• Performance Reporting:
  • Track and report key account metrics, sales performance, and progress against targets.
  • Provide regular updates to management regarding account status, challenges, and opportunities.
• Customer Satisfaction:
  • Ensure exceptional customer satisfaction by delivering timely responses and exceptional service.
  • Proactively address any concerns or escalations to maintain positive client relationships.

Qualifications:

• Bachelor's degree in Business Administration, Electronic Communication Engineering, Electronics Engineering, Electrical Engineering or related field (Master's preferred).
• Minimum of 8 years of proven experience as a Key Account Manager or in a similar client-facing role within the telecommunication industry in an international company.
• Strong understanding of telecommunication products, services, and solutions.
• Demonstrated ability to meet or exceed revenue targets and drive business growth.
• Exceptional communication, negotiation, and interpersonal skills.
• Strategic thinker with the ability to identify and pursue new opportunities.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong analytical and problem-solving skills.
• Ability to work independently, manage priorities, and meet deadlines.
• Willingness to travel as required to meet with key clients.
• Competitive salary and performance-based incentives.
• Comprehensive benefits package including health and retirement incentive.
• Opportunity for professional growth within a leading telecommunication company.
• Collaborative and innovative work environment.

If you are a driven individual with a passion for building and maintaining strong client relationships in the telecommunication industry and possess a minimum of 8 years of experience in an international company, we encourage you to apply for this exciting Key Account Manager role.

Your application will include the following questions:

How many years' experience do you have as a Telecommunications Manager?

Which of the following Microsoft Office products are you experienced with?

Services

Not specified

Delta, founded in 1971, is a global provider of power and thermal management solutions. Its mission statement, "To provide innovative, clean and energy-efficient solutions for a better tomorrow," focuses on addressing key environmental issues such as global climate change. As an energy-saving solutions provider with core competencies in power electronics and automation, Delta's business categories include Power Electronics, Automation, and Infrastructure.

Delta offers some of the most energy efficient power products in the industry, including switching power supplies with efficiency over 90%, telecom power with up to 98%, and PV inverters with up to 99.2% efficiency. We have also developed the world's first server power supply certified as 80 Plus Titanium.

Headquartered in Taiwan, we regularly invest over 8% of our annual sales revenues in R&D and have worldwide R&D facilities in China, Europe, Japan, Singapore, Thailand, and the U.S.

Delta is a frequent recipient of international awards and related recognition for innovation, design, and continuous dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability Indices for 12 consecutive years. In 2020 and 2022, Delta was also recognized by CDP with two "A" leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain for the 6th consecutive year.

In response to the challenge of climate change, Delta will remain committed to the research and development of innovative, energy-saving products, solutions and services that contributing substantially to the sustainable development of mankind.

Delta, founded in 1971, is a global provider of power and thermal management solutions. Its mission statement, "To provide innovative, clean and energy-efficient solutions for a better tomorrow," focuses on addressing key environmental issues such as global climate change. As an energy-saving solutions provider with core competencies in power electronics and automation, Delta's business categories include Power Electronics, Automation, and Infrastructure.

Delta offers some of the most energy efficient power products in the industry, including switching power supplies with efficiency over 90%, telecom power with up to 98%, and PV inverters with up to 99.2% efficiency. We have also developed the world's first server power supply certified as 80 Plus Titanium.

Headquartered in Taiwan, we regularly invest over 8% of our annual sales revenues in R&D and have worldwide R&D facilities in China, Europe, Japan, Singapore, Thailand, and the U.S.

Delta is a frequent recipient of international awards and related recognition for innovation, design, and continuous dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability Indices for 12 consecutive years. In 2020 and 2022, Delta was also recognized by CDP with two "A" leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain for the 6th consecutive year.

In response to the challenge of climate change, Delta will remain committed to the research and development of innovative, energy-saving products, solutions and services that contributing substantially to the sustainable development of mankind.

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