Talent Acquisition Operation Interview Scheduler

2 weeks ago

Taguig, National Capital Region, Philippines J.P. Morgan Philippines Full time
Talent Acquisition Operation Interview Scheduler

Opportunity Expired

It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services.

JPMorgan Chase Recruiting takes a proactive approach to identifying and proposing solutions to organizational challenges, working side-by-side with business managers to attract and retain high-potential talent. Through a focus on continuous improvement and long-term success, JPMorgan Chase Recruiting provides tactical and strategic solutions with the aim of attracting and hiring diverse professionals to the business

As an Interview Scheduler, you will play a vital role supporting activities required to successfully hire top talent. Using good judgment and leveraging company best practices, you will manage complex interview requests across multiple locations, line of business and time zones. The ability to interact with staff at all levels in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality is crucial to this role. Expert level written and verbal communication skills, strong decision-making ability and attention to detail and equally important.

Job Description
  • Receive requests from recruiters to schedule interviews between candidates and the hiring managers
  • Contact hiring managers, recruiters and candidates via email, phone, or scheduling tool to arrange
  • Arrange candidate travel within JPMC guidelines
  • Send confirmation emails once interview date and time have been established
  • Reschedule interview dates/times as need arises
  • Ensure external candidates going through the pre-screening process have completed their applications and if not, take appropriate follow-up steps
  • Ensure that data integrity is monitored and maintained within all tools leveraged
  • Run standard daily, weekly, monthly recruiting and audit reports
  • Compile various reports to determine and track trends
Job Specification
  • Customer Focus
  • Resolve conflicts and manage customer expectations
  • Determine customer needs and provide appropriate solutions through relationship building
  • Ability to negotiate and drive completion of the task with a sense of urgency, knowing that the intent is to make the interview happen as soon as possible in order to fill the requisition.
Communication Skills
  • Effective verbal and written communication with both external and internal customers
  • Engage in interactive dialogue with customers through active listening
Problem-Solving Skills
  • Approach problems logically and with good judgment to ensure the appropriate customer outcome
  • Effectively prioritize work to ensure efficiency
  • Critical thinker and ability to exercise independent judgment
Minimum Qualifications
  • Minimum of 6 months work experience in an administrative support (i.e. HR, Admin., EA, etc.) role required
  • Calendar Management experience is an advantage
  • Strong organization skills with exceptional attention to detail
  • Proven ability to prioritize and multitask in a highly regulated, fast-paced environment
  • Excellent verbal and written communication skills
  • Excellent customer service and interpersonal skills
  • Ability to work in a dynamic environment where work tasks vary and processes are changing
  • Issue follow-up and timely resolution
  • Amenable to work in a evening schedule and reporting to BGC
Work rights

The opportunity is available to applicants in any of the following categories.

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