Business Development Senior Manager

2 weeks ago

Manila, National Capital Region, Philippines Newport World Resorts Full time

JOB SUMMARY

The Business Development Senior Manager role aims to establish and strengthen partner relationships to potential players identified and developed by Business Development Senior Manager(s). The role is expected to review and further improve programs or approaches for the development of premium and junket markets. This role is responsible in checking the performance of the team against assigned targets to ensure that these are achieved within the specified period and contribute to the profitability of the company.

RESPONSIBILITIES

  1. Partnership Strategy Improvement, Evaluation, and Execution
  2. Review and improve created business development requirements, sales goals, and available VIP programs and/products
  3. Execute audits and reporting of tangible ROIs of implemented sales action plans per regional target market
  4. Review implementation rules of recommended revisions to strategies or objectives based on sales performance against the sales targets
  5. Monitor compliance of implementation rules for each sales program ran by the department annually
  6. Enforce and implement the use of performance tracking mechanisms to continuously evaluate team performance against targets
  7. Partner with specified units on initial coordination or planning of promotions and events up to the execution
  8. Property Promotion and Product Development
  9. Acquire new customers via marketing trips or VIP referrals
  10. Review membership database to check existing players who can be developed in-house, upgraded, and can be source of referrals
  11. Improve and manage relationships with junket groups and other related alliances
  12. Evaluate and provide further suggestions to improve implemented retention programs for both active and inactive VIP Players
  13. Schedule marketing trips to visit premier players and to check authenticity of business and personal details provided
  14. Perform telemarketing functions to contact potential clients
  15. Entertain guests and facilitate service recovery tasks when necessary
  16. People Management
  17. Consistently act in line with organization values
  18. Responsible for the management of Business Development Senior Manager and Officers per assigned shift
  19. Reinforcement of command chain, ensure management compliance to P&Ps, and adherence to assigned/delegated tasks
  20. Create developmental plans for direct reports to ensure succession planning and people's growth and development
  21. Mentor direct reports on relationship building, reports management, management of excellent customer experience, customer conversion, retention, upgrades, and recovery of inactive patrons
  22. Conduct performance evaluation to assigned direct reports within the team's defined evaluation frequency
  23. Recognize team member contributions and achievements
  24. Cascade department KPIs and monitor achievement of targets
  25. Enforce discipline and proper behavioral traits to subordinates, maintaining a fair, consistent, and non-prejudicial approach
  26. Monitor and provide feedback on performance of team members and conduct coaching/counseling QUALIFICATIONS
  27. Bachelor's degree in Tourism, Hospitality, Business, Accounting, Analytics, Finance or Marketing
  28. At least three (3) years experience managing a team
  29. Previous experience in a similar job is an advantage
  30. Experience in sales, marketing, prospecting and lead generation
  31. Experience in project management is an advantage
  32. Good written and verbal English communication skills
  33. Excellent customer service skills
  34. Basic skills and knowledge in Google Workspace applications
  35. Strong interpersonal skills
  36. Sales and negotiation skills
  37. Must be able to deal with different types of individuals
  38. Organized and has great attention to details
  39. Has strong leadership characteristics to delegate tasks, influence, motivate, and develop team members

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