Head of Credit, Billing and Collection

2 weeks ago


Taguig, National Capital Region, Philippines DITO Telecommunity Corporation Full time

Functions and Responsibilities

Core Competencies

  • Risk Management and Controls
  • Financial Analysis on Revenues, Bad Debts, Budget and Costs
  • Development of Key Performance Metrics based on Risk Management assessment of company
  • Big Data and other Analytical Tools
  • Profound knowledge on the Telecom Industry Trends and related Industries
  • Keen Communication and Negotiation Skills
  • Sourcing of Vendors for repetitive tasks and Management of Performance
  • System Development, Enhancement, User Testings and Cut-overs
  • Project Management and Decision Making
  • Collaborative Teamwork and working independently
  • Fraud Prevention and alignment with stakeholders
  • Work well under pressure and meet strategic goals.
  • Development of team leaders and staff thru mentoring, motivation and frequent assessments. Ensure 2 levels of succession planning
  • Process re-engineering and training of enhanced processes

CREDIT MANAGEMENT

  • Seasoned knowledge on Credit Policy and Procedures to assess Creditworthiness: Capacity, Character, Conditions, Collateral and Capital
  • Development and implentation of Credit Controls and Procedures relevant to the Telecom Industry.
  • Implementation and constant review of Quality Controls on Credit Validation. Post review by channels.
  • Ability to discern the impact of outsourced partners and vendors to the business in terms of FTE saves and costs.
  • Monitoring of Reports to include performance, deviations and immediate escalations and resolutions
  • Future mode of operations should consider empowerment of credit validation to stores and sales who will be audited by Credit

BILLING MANAGEMENT

  • Ensures accurate and timely QA of parameters related to customer bills
  • Digitalization of bills and ensure that these are received in various means: SMS, email and DITO app and website
  • Automation of products that are pro-rated and discounted.
  • Provides inputs on "Go or no Go" cut-overs after intensive user testings
  • Reconciliation of traffic generated and billed/not billed
  • Ensures timely posting of payments that impact the collection history of customer
  • Monitoring of aftersales complaints that were escalated for reversal of charges

COLLECTIONS

  • Directly responsible for Trade Accounts Receivables Portfolio
  • Key Performance Metrics are focused on arresting delinquency and minimizing churn and bad debts
  • Constant analysis by Aging Bucket and implementation of collection stratgies for different timelines
  • Knowledge on competition's collection strategies
  • Collaboration with business heads and stakeholders on the collection strategies
  • Use of outsourced partners on recovery of active and terminated accounts
  • Focus on automating manual collection processes as customer base increases
  • Define Analytics needed to monitor sources of delinquencies by channels and products
  • Study and development of incentives for collection staff based on achieved KPI's

Job Skills & Qualifications

  • At least 7 years working experience as Senior Manager of Credit , Billing and Collections or Finance related functions
  • Preferably with experience in the following Industries: Telecommunications, Banking, Lending and Financial Institutions

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