Credit & Collections, Collector

2 weeks ago

Taguig, National Capital Region, Philippines Abbott Laboratories Full time
At Abbott, we're committed to helping people live their best possible life through the power of health.

For more than 125 years, we've brought new products and technologies to the world in nutrition, diagnostics, medical devices and branded generic pharmaceuticals that create more possibilities for more people at all stages of life.

Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally.

Abbott brings you a variety of expert view points on new innovations, insights, and impacts that are shaping the future of diagnostics.

Abbott Rapid Diagnostics (ARDx) is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

Description

The position of Collector/Jr Collector has the responsibility to monitor all aspects of the collection of outstanding debts owed to the company.

Position will be in charge of handling his or her portfolio and ensure Collection targets are met and is within GBS team located at Bonifacio One Technology Tower, Bonifacio Global City, Taguig.

Duties and Responsibilities

  • Proactively manage a portfolio of key accounts to execute collection strategies as well as the escalation of delinquent .
  • Minimize Days Sales Outstanding (DSO), account balances over 90 days past due, and unapplied payments while increasing % current.
  • Responsible for ensuring all receivable portfolios are collected within terms while adhering to professional, ethical and legal collections practices.
  • Direct productivity improvement efforts to ensure all processes are efficient, cost effective, and consistent with overall department practices.
  • Fully responsible for daily management of collections, including providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and deductions.
  • Management & review of daily Credit queue of orders before releasing for shipment
  • Conduct timely research, analysis and decision making for resolution of deductions and disputed items, short/over-payments.
  • Build strong account relationships through continued phone contact with sales/commercial and relevant stakeholders.
  • Establish and maintain effective and cooperative working relationships with all cross functional teams.
  • Understand customer behavior and build rapport with customer contact.
  • Quarter end/Public holiday support as required.
  • Support Monthly Close.
  • Support Monthly KPI metrics.
  • Other duties as assigned.
Key Position Competencies

  • SAP/FSCM Collections Module or other major ERP Systems experience is desirable
  • Strong written and verbal communication skills are essential
  • Assertive communication and good negotiation skills
  • Strong computer skills especially MS Office
  • Commitment to excellent customer service
  • Ability to prioritize and manage multiple responsibilities
  • Ability to work independently in a fast-paced high-volume environment to ensure proper application
  • Communicate with both internal and external customers to resolve problems and prevent orders and claims from being held or delayed
  • Support Customer Service by responding to all customer related inquiries to improve knowledge and ensure customer satisfaction (One Call=One Contact)
  • Identify process improvement by evaluating non-conformances and non-value-added activities to improve individual and company performance as well as customer satisfaction.
  • Keep the Credit and Collections Sr Collector and Supervisor informed of a possible serious credit and collections problems.
  • Cover work of other team members during absence and participate in special projects and related assignments as needed.
  • Customer Focus
  • Effective analytical and problem-solving skills
  • Ability to work with cross functional teams.
Minimum Qualifications

  • Must be proficient in Microsoft Office Word and Excel
  • Must have good keyboarding, typing and calculator skills
  • Must be able to read, analyze, and interpret general credit reports and information
  • Must have a working knowledge of Dun & Bradstreet, Experian or other related credit reports
  • Must be able to communicate professionally, verbally and in writing
  • Must be able to work independently and on a team
  • Must be able to work effectively in a fast-paced environment with shifting priorities
Education & Experience

  • Four-year degree in Business, Finance, Economics or accounting is a plus
  • 2-5 years relevant experience in Collections role – preferably B2B with Shared Service Centre and multinational corporation background
  • Previous working experience with North America and European counterpart is a plus.
  • SAP or other ERP system experience a plus
An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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