Collections Specialist

2 weeks ago


Taguig, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time
Collections Specialist | Healthcare BPO | Competitive Salary Package | Day-1 HMO

Access Healthcare is looking for a skilled and experienced Collections Specialist for Healthcare Insurance to join our dynamic team. If you have a background in handling patient collections or Self-Pay in a BPO environment and possess excellent communication and organizational skills, we invite you to apply.

Key Responsibilities:

  • Manage the end-to-end process of patient billing and collections for self-pay accounts.
  • Ensure accurate and timely invoicing of self-pay patients
  • Communicate with patients in a professional and empathetic manner to discuss outstanding balances and payment options
  • Address patient inquiries related to billing and collections, providing clear and concise information.
  • Process payments, set up payment plans, and negotiate settlements when necessary.
  • Reconcile payments received with outstanding balances and update records accordingly.
  • Maintain accurate and up-to-date documentation of all patient interactions and payment arrangements.
  • Generate reports on collection activities, outstanding balances, and other relevant metrics.
  • Ensure compliance with all relevant regulations and internal policies related to patient billing and collections
  • Stay informed about changes in healthcare billing and collections regulations.

Qualifications:

  • Minimum of 2-3 years of experience in Healthcare Collections within a BPO set-up.
  • Strong understanding of healthcare billing and collection processes.
  • Excellent communication and interpersonal skills.
  • Proficiency in using billing and collections software.
  • Ability to handle sensitive patient information with confidentiality.
  • Detail-oriented with strong organizational and time management skills.
  • College Graduates, Undergraduate or equivalent work experience.
Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a Collections Specialist?

How many years' experience do you have as a customer services representative?

Access Healthcare provides business process outsourcing and applications services, and robotic process automation tools to healthcare providers, payers, and related service providers. We operate from 19 delivery centers across 9 cities in the US, India and the Philippines, and our 11,000+ staff is committed to bringing revenue cycle excellence to our customers by leveraging technology, emerging best practices, and global delivery. Based in Dallas, we support over 300,000 physicians, serve 80+ specialties, process over $ 70 billion of A/R annually, and ascribe medical codes to over 30 million charts annually. To learn how Access Healthcare can help your organization boost its financial performance, visit

Access Healthcare provides business process outsourcing and applications services, and robotic process automation tools to healthcare providers, payers, and related service providers. We operate from 19 delivery centers across 9 cities in the US, India and the Philippines, and our 11,000+ staff is committed to bringing revenue cycle excellence to our customers by leveraging technology, emerging best practices, and global delivery. Based in Dallas, we support over 300,000 physicians, serve 80+ specialties, process over $ 70 billion of A/R annually, and ascribe medical codes to over 30 million charts annually. To learn how Access Healthcare can help your organization boost its financial performance, visit

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Perks and benefits

Medical

Miscellaneous allowance

Insurance, Incoming Free Transport, 25 Paid Leaves

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