Collections Specialist

2 weeks ago


Taguig, National Capital Region, Philippines iOPEX Technologies Philippines Inc. Full time

About the Role:

The Collections team under Billing Operations is responsible to collect payments from the Healthcare Facilities. A Collection Specialist is responsible for ensuring that the assigned facilities pay their invoices quickly and in time.

Cash is the lifeline of any company. This is a very critical role to ensure that the cash flows for the company are smooth. The Collection Specialist will reach out to the facilities through phone and email to get a commitment of payment (Promise to Pay) and ensuring that the facilities honor these commitments.

The Specialist will work with the facilities and the respective internal teams to ensure any roadblocks in collecting the payments are removed. The role would require a cross-functional collaboration with Billing Disputes, Sales, Facility Onboarding, Customer Support to achieve the desired goals.


Responsibilities:
•Monitor accounts to identify outstanding debts
•Review previous data for each debt or bill
•Contact AP's/Admins via call or email to ask about their overdue payments / upcoming dues
• Identify the root cause of non-payment
•Resolve billing concerns
•Report on collections update and accounts receivable status
•Communicating with the sales department to maintain accurate and updated information on client contract
•Maintained logs of calls and record any payment updates from the customer.
•Billing reps will be assigned new facilities to start contacting, doing courtesy, and payment reminder calls
and emails.
  • The billing reps are expected to apply and deliver what was taught in the training
  • Billing reps will identify their critical accounts and will be expected to endorse them to their managers

•Build relationships with the Facilities (Properly set expectations about our billing policy, explain NET &
Dispute Terms, etc.)
•Billing reps to introduce themselves to the facilities and give their contact details
•Build good relationships cross-functionally and billing team members
•Review the current standing of their assigned accounts
• Identify good payers to bad payers
• Help their HCF resolve their concerns on their bills and report to managers for further
consultation
• Keep track of facilities do not need to call because they are good payers
• Temp check from time to time to identify if their HCF needs any assistance with their bills
•Build out SMART plans for the delinquent accounts.
•Aim to have a 95% collection rate on a quarterly basis
Requirements and Skills:
•Good listening skills
•Communication skills (Verbal and written)
•Negotiating skills
• Patience and stress management
• Problem-solving skills and Critical thinking skills
•Quick adaptability to changes
•Knowledge of Microsoft Office Software
•Knowledge of using Google cloud-based software
• Proven experience using Customer Service tools (Ticketing software, Email platforms, chat & phone
software, etc.)
Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Evening, Morning, Afternoon
    • Tuesday: Evening, Morning, Afternoon
    • Wednesday: Evening, Morning, Afternoon
    • Thursday: Evening, Morning, Afternoon
    • Friday: Evening, Morning, Afternoon
  • 1 year of relevant work experience required for this role
  • Work visa can be provided for this role

#J-18808-Ljbffr

  • Taguig, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time

    Collections Specialist | Healthcare BPO | Competitive Salary Package | Day-1 HMOAccess Healthcare is looking for a skilled and experienced Collections Specialist for Healthcare Insurance to join our dynamic team. If you have a background in handling patient collections or Self-Pay in a BPO environment and possess excellent communication and organizational...


  • Taguig, National Capital Region, Philippines Tyler Technologies Full time

    We are seeking to add two Collections Specialists in our Manila, Philippines location to be responsible for administration and documentation for our collection activities. This position will work the night shift to collaborate with U.S. leaders, counterparts and team members. Responsibilities Work with other members of the collections team to determine and...


  • Taguig, National Capital Region, Philippines Metacom Full time

    Auto Collection Specialist Needed in Taguig ASAPCompany:Metacom Company Description: Metacom was founded to offer consulting services, IT-enabled assistance, and business process outsourcing alternatives that are personalized to suit the unique needs of our customersContract Type:Full Time Experience Required: 1 year Education Level: Bachelor's Degree...


  • Taguig, National Capital Region, Philippines Tyler Technologies Full time

    We are seeking to add a Collections Supervisor in our Manila, Philippines location to be responsible for supervising two Collections Specialists and focusing primarily on the administration and documentation for our collection activities. This position will work the night shift to collaborate with U.S. leaders, counterparts and team members....


  • Taguig, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time

    Patient Collections Specialist (Self-Pay) - PIONEER ACCOUNTAccesshealthcare is looking for a skilled and experienced Patient Collections (Self-Pay) Associate to join our dynamic team. If you have a background in handling patient collections in a BPO environment and possess excellent communication and organizational skills, we invite you to apply.Key...


  • Taguig, National Capital Region, Philippines Diversify Offshore Staffing Solutions Full time

    Billing and Collection Specialist - Accounts Receivable (Night Shift - WFH) Accounts Receivable/Credit Control (Accounting) Perform accounts receivable functions, including preparing and amending customer invoices Reconcile customer accounts and ensure we are billing all the appropriate items correctlyProcess new accounts and incoming payments. Validate...


  • Taguig, National Capital Region, Philippines Abbott Laboratories Full time

    Credit & Collections Specialist - Global Business Services page is loaded Credit & Collections Specialist - Global Business Services Apply locations Philippines - Taguig City time type Full time posted on Posted Yesterday job requisition id JOB DESCRIPTION: At Abbott, we're committed to helping people live their best possible life through the power of...


  • Taguig, National Capital Region, Philippines HCLTech Full time

    Collections (Call Centre & Customer Service) To ensure delivery of specific assigned objectives through hisor her team , Process Adherence or Compliance , Calibration sessions , Team Attrition , PEOPLE MAGICIAN , Training Development and Initiatives , , (1.) To Participate in the Calibration audits and report feedback (2.) The individual should be to...

  • Collection Specialist

    2 weeks ago


    Taguig, National Capital Region, Philippines HCL Tech Full time

    with 1 year experience in Collections in BPO industrywith at least 6 months experience in B2B or AR collectionsAmenable to work onsite in Mckinley Hill TaguigOkay to work on a shifting schedule predominantly nigh shift. To maintain company safeguards to protect confidential client information, identify and communicate erroneous, inaccurate, and or...


  • Taguig, National Capital Region, Philippines N-able Technologies Ltd. Full time

    Why N-ableIT doesn't get better than this N-able isn't just another software company – we're going places, and we'd love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you're adding your unique voice to a diverse team of people supporting our customers, and one another. The Way We Work, our hybrid working...

  • payroll specialist

    2 weeks ago


    Taguig, National Capital Region, Philippines Prime Manpower (A ManpowerGroup Licensee) Full time

    Position: Payroll Specialist Fixed Term (MDOA services)I. GENERAL INFORMATIONRole: Payroll SpecialistReporting To: Manager Customer Support / Assoc ManagerII. ROLEDESCRIPTIONThe Payroll Specialist is responsible for collecting and tracking employee receipts related tomedical, dental, and optical allowance.MainResponsibilities Collect and track employee...


  • Taguig, National Capital Region, Philippines Neks Job Philippines Full time

    We are looking for a high-performing ACCOUNTS RECEIVABLE SPECIALIST to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.Why pick us?Competitive...


  • Taguig, National Capital Region, Philippines Neksjob Full time

    We are looking for a high-performing ACCOUNTS RECEIVABLE SPECIALIST to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management. Why pick us? Competitive Salary...

  • finance specialist

    2 weeks ago


    Taguig, National Capital Region, Philippines Skechers Full time

    We are looking for highly analytical Finance Specialist specializing in Retail Operations to join our Finance team in Manila.ResponsibilitiesGeneral Accounting:· Perform month-end closing activities such as, but not limited to, preparation of low to medium complexity journals and flux/variance analysis.· Responsible in closing the purchase & payable, sales...

  • Account Receivable

    2 weeks ago


    Taguig, National Capital Region, Philippines Headstart Specialist Full time

    QUALIFICATIONS: Accounting and Finance Graduate and with at least 6 months Accounts Receivable experience- (AR Experience: Related to Accounts Receivable, Collections, Account Reconciliation, Banking, Payment Allocation, Credit Hold)

  • Sales Specialist

    2 weeks ago


    Taguig, National Capital Region, Philippines ABB Schweiz AG Full time

    Sales Specialist - Mindanao RegionTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Sales Specialist

    2 weeks ago


    Taguig, National Capital Region, Philippines ABB Schweiz AG Full time

    Sales Specialist (Electrification Distribution Solution)Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...


  • Taguig, National Capital Region, Philippines 917Ventures Full time

    Ownership of Digital Marketing Channels: The Digital Marketing Specialist will take ownership of our digital marketing channels, working closely with the Digital Marketing Manager and our Brand Management team in driving brand growth.Content Marketing: The Digital Marketing Specialist must develop content that appeals to defined audience segments, and...


  • Taguig, National Capital Region, Philippines Goodyear Dunlop Tires Germany GmbH Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Accounts Receivable Specialist (Night Shift) Location: Taguig, 00, PH Company: Goodyear Job Responsibilities: Contact customer by telephone and e-mail in an attempt to determine reason for overdue payment; problem resolution on behalf of customers account...

  • Collection Specialist

    2 weeks ago


    Taguig, National Capital Region, Philippines A&A Outsourcing Inc. Full time

    Must have at least 1-2 years of related work experience in a BPO but those without BPO experience are also accepted Must be proficient in EnglishSchedule: Shifting schedule and may work during holidaysSalary: 15k – 30k ALL IN - depending on the work experience)Work Location: Mckinley West (must be willing to work onsite)Educational background: At least...