department head

2 weeks ago

Makati City, National Capital Region, Philippines Rustan Commercial Corporation Full time
DEPARTMENT HEAD (SUPERVISOR)- FOR MAKATI STORE

The position is responsible for the supervision of sales and operations of the departments/brands assigned. He/she is responsible for the management of properties in the area assigned, products stored and displayed, and the people belonging to the organizational unit.

Job Responsibilities:

A. Management

Department / Brand Sales Management

  • Monitors sales performance with the objective of meeting sales targets and recommends resolutions for shortfall sales.
  • Prepares and submits forms and reports necessary for the performance of the job.
  • Disseminates merchandise facts and information to Sales Personnel and relates the same to customers for proper merchandise handling as well as establishes customer contact through product presentation.
  • Liaises between the store and merchandising to coordinate the implementation and communication of marketing programs and information.
  • Identifies and recommends bestsellers and key item merchandise.
  • Attends product training and monthly meetings with merchandising managers to align sales objectives.
  • Selects qualified and competent personnel for the section/brand/category.
  • Monitors the selling capacity of each sales associate and inventory specialist to ensure the achievement of sales and operational goals.
  • Orients, coaches, and trains sales associates and inventory specialists.
  • Evaluate performance to ensure productivity and competence.
  • Ensures discipline and morale of sales associates and inventory specialists.
  • Communicate company policies and procedures to ensure compliance.
  • Monitors staff grooming and uniform requirements.
  • Allocates work schedules of sales personnel to avoid operational disruptions

C. Customer Service

  • Supervises selling operation within the section and sees to it that all customers are well attended to.
  • Attends to customer complaints regarding problems encountered on merchandise purchased from the store.

D. Area Management

  • Maintains a clean, neat, and organized shopping environment for customers.
  • Responsible for merchandise security to prevent pilferage and losses.
  • Executes visual presentations and merchandise displays based on company and brand standards.
  • Supervises the execution of merchandise display in the assigned area ensuring consistency with safety standards and store theme.
  • Imbibes and communicates merchandise philosophy and principles to ensure the upholding of the product's image standards.
  • Initiates merchandise feedback that can assist in-store merchandise editing.

F. Inventory Management

  • Ensures accuracy and completeness of merchandise during movement from receiving to selling area.
  • Monitors and controls aging inventory and recommends proper action plans for slow and fast-moving merchandise.
  • Directs deliveries to and from the store docking area to ensure that items are properly received on documents and in the system.
  • Monitors issuance of GWPs, samples, and other items that help promote the merchandise in-store.
  • Manages store replenishment process to maximize availability and minimize the stock shortage
  • Informs and requests for the adjustment of all noted discrepancies.
  • Recommends items for dropping and/or donation. (Items below OLA standard, Merchandising decides)

Job Dimensions

  • Candidate must possess at least a Bachelor's/College Degree in any field.
  • At least 3 to 5 Years) of working experience in the related field is required for this position.
  • Required Skill(s): Great communication and interpersonal skills, Resilience; Excellent Customer Service; Attention to detail; business acumen; A team player, and excellent leadership skills.
  • Preferably Supervisor/5 Yrs & Up Experienced Employee specialized in Sales - Retail/General or equivalent.
  • Previously handled Home Department is a plus but not required
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Distribution, Product Management, Business Development
WalterMart Department Store - Store Manager
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